Highlights
Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Numbers & Facts
| Location | Greensboro, GA |
| Salary | $18–$20 |
Description
A Shift Leader at Chick-fil-A plays a key role in ensuring smooth daily operations by guiding team members, upholding our high standards of service, and fostering a positive, team-oriented environment. Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead.
ROLE PURPOSE
- Oversee daily shift operations, effectively lead the team, and ensure guests are given a remarkable experience
CORE RESPONSIBILITIES
- Serve Guests through the Winning Hearts Everyday Strategy
- Lead and Develop Team Members
- Enforce policies and fulfill operational goals
- Ensure faithful financial stewardship in the business
ROLE RESPONSIBILITIES
Leadership
- Influence culture by modeling and reinforcing the Restaurant Framework.
- Embody Chick-fil-A Lake Oconee's Vision, Values, Mission, and Purpose.
- Lead by example and hold Team Members accountable to the Five Non-Negotiables.
- Protect the Chick-fil-A brand by ensuring excellence in Food Safety, Food Quality, and Guest Experience.
- Lead shift execution by ensuring BOH standards, procedures, and daily checklists are consistently completed.
- Create a positive, organized, and team-focused environment where Team Members can succeed.
Talent
- Demonstrate and reinforce the Core 4 and H.E.A.R.D. model in every interaction.
- Seek feedback from Team Members and leaders to continuously improve.
- Master all BOH operational positions and use that knowledge to coach and develop Team Members.
- Create a competitive, enthusiastic, and positive culture centered on teamwork and growth.
- Hold Team Members accountable with care while maintaining high standards.
- Continuously develop yourself and invest in the growth of others.
- Ensure new Team Members receive effective coaching and support throughout training.
- Support Trainers and the Development Team in providing consistent feedback and development opportunities.
- Communicate Team Member performance, needs, and opportunities with BOH leaders.
Customer Experience
- Execute Pathway standards, Food Safety Five expectations, and operational procedures that create remarkable guest experiences.
- Protect the Chick-fil-A brand by cultivating a culture of Food Safety, Food Quality, and excellence.
- Ensure Team Members are trained and equipped to consistently deliver Chick-fil-A brand standards.
- Ensure completion of daily cleaning routines, operational checklists, and BOH standards.
- Maintain Team Member appearance standards and successful execution of rollouts, LTOs, and promotional initiatives.
- Lead BOH execution to achieve speed of service, accuracy, and production goals.
- Use CEM feedback, RSAs/FSAs, and CARES reports to identify opportunities and improve operations.
- Partner with leaders to resolve guest concerns and implement operational improvements.
- Maintain a clean, organized, and efficient BOH environment.
Sales & Brand Growth
- Champion restaurant goals and initiatives by communicating expectations and engaging Team Members.
- Support sales growth through excellent execution of catering, delivery, and Beyond the Restaurant opportunities.
- Ensure catering orders are prepared accurately, efficiently, and fulfilled with excellence.
- Help create a culture that grows alongside the restaurant by developing Team Members and encouraging ownership.
- Execute BOH systems and standards that allow the restaurant to increase sales while maintaining Food Safety and Food Quality.
Financial Stewardship
- Demonstrate excellent stewardship of restaurant resources.
- Execute LEAN/FIFO practices and proper food handling procedures to minimize waste and protect food cost.
- Maintain a clean, organized, and efficient BOH environment, including walk-ins and back room areas.
- Monitor and adjust shift deployment to support labor and productivity goals.
- Ensure proper portioning, recipes, and production procedures are followed to achieve food cost goals.
- Ensure waste, remakes, and inventory adjustments are accurately recorded in POS/Signal for accountability and tracking.
SCHEDULE REQUIREMENTS
- Schedule: Full-Time (30+ hrs/week)
- Open: At least once a week
- Close: At least once a week
- Must be able to work Friday & Saturday
QUALIFICATIONS & REQUIREMENTS
- Previous leadership/management experience in the restaurant industry
- Consistency and reliability
- Cheerful and positive attitude
- Loves serving and helping others
- Customer service oriented
- Strong interpersonal skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry up to 50 lbs on a regular basis
- Have the ability to stand for long periods of time
- Able to work inside & outside
This Chick-fil-A® Restaurants is operated by an independent franchised business owner
who make all their own employment decisions and are responsible for their own.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.