Highlights
As our Lean Manager, you will be responsible for not only leading shifts in the back of house, but also constantly creating ways to streamline workflows and processes by reducing bottlenecks, tracking data, and improving inventory control. -Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose to become the World’s Most Caring Company through Winning Hearts Everyday.
Numbers & Facts
| Location | Palm Harbor, FL |
| Salary | $19–$23 |
Description
BOH Lean Manager Job Description
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
At Chick-fil-A, we use LEAN (a Six Sigma methodology focused on efficiency and waste reduction) across our restaurant operations to deliver guest value by eliminating waste. Waste is any activity or process that does not add direct value to guests, team members, or business operations. As our Lean Manager, you will be responsible for not only leading shifts in the back of house, but also constantly creating ways to streamline workflows and processes by reducing bottlenecks, tracking data, and improving inventory control.
Key Expectations/Responsibilities:
-Improving kitchen workflow and identifying opportunities to reduce delays and unnecessary steps.
-Monitoring waste, recording it accurately, and helping reduce food costs.
-Supporting inventory counts, ordering, stock rotation, and appropriate stock levels.
-Following up on food safety, cleanliness, temperature checks, date labels, and daily checklists.
-Working alongside shift leaders to improve speed of service while maintaining food quality.
-Training and coaching team members to follow consistent procedures.
-Tracking results and communicating progress and areas needing attention
-CARE for the team and guests by driving excellence in food, speed, and service.
-Operate as a shift leader, responsible for managing labor, breaks, and workflow efficiency.
-Execute catering orders and ensure proper preparation, packaging, and delivery.
-Maintain harmony within the team and take initiative to restore it when disrupted.
-Lead by example: demonstrate and ensure team adherence to Core 4 behaviors and 2nd Mile Service.
-Follow and ensure execution of all opening and closing procedures.
-Understand and report on progress toward monthly vision and goals.
-Conduct consistent shift huddles to align and motivate the team.
-Use Slack effectively for communication, coordination, and accountability.
-Ensure proper team apparel, safety standards, and shift readiness at all times.
Key Characteristics:
- -Mature, professional, and growth-minded leader.
- -Confident in coaching team members and addressing performance.
- -Never threatened by the success of others or by difficult challenges.
- -Committed to upholding confidentiality and treating all team members fairly.
- -Able to prioritize, solve problems, and communicate clearly (verbal, written, and digital).
- -Fully available to work during peak restaurant hours (including opening/closing).
- -Demonstrates reliability, ownership, and consistency in performance.
- -Highly independent and organized and takes initiative without constant follow up
- -Very punctual and follows through with deliverables and deadlines; no hand holding required
- -Brings solutions, not just problems; thinks ahead and can anticipate needs
- -Understands systems and workflow efficiencies and can recommend improvements
- -Has a heart to serve first with excellence; doesn't cut corners
- -Has high integrity and does the right thing when no one is watching
- -Has a teachable spirit and receptive of feedback
- -Assertive, friendly and able to remain calm in stressful situations
- -Leads by example in true Winning Hearts Everyday + Core Four
- -Embodies our core values of genuine hospitality, reliability, influence, and trust
- -Observant of ways to refresh and restore others
Education/Experience:
- -BOH experience and an understanding of Lean principles would be valuable, along with a willingness to learn and help us build lasting improvements
- -ServSafe certification is required or needs to be obtained shortly after hiring
Vision/Core Values
- -Collaborate + Communicate an annual business plan with the Operator + Chief of Staff to share with the Leadership Team defining all goals and consistently adapt, adjust and refine to reach annual goals in Metrics of: Labor, Food Cost, CEM, Profit and Sales goals.
- -Lead with purpose and intention while modeling and building teams based around CFPH Core Values: G.R.I.T (referenced above)
- Accountable to supporting the Growth and Development of the Team Leads, Trainers and Team Members.
- -Embody & share the CFAPH vision... To be our communities favorite place to be refreshed and restored with the team.
- -Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose to become the World’s Most Caring Company through Winning Hearts Everyday.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.