| Location | Fairfax, VA |
Bus Operations Call Center Controller (BOCC) - Fairfax
Transdev in Fairfax County is hiring a Bus Operations Call Center Controller. The BOCC Controller oversees day-to-day and timely communication with our bus operators and supervisors in the field. We are seeking customer service-oriented professionals who are dedicated to safety and being the eyes on the road for our operators.
CBA Position:
Position Subject to Collective Bargaining Agreement:
Benefits include:
Vacation : applicable after 1 year of service
Paid Sick Leave: 5 days.
Vacation time after 1 year
Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
The BOCC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on-time service of buses on routes. The BOCC Controller uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev.
RESPONSIBILITIES:
Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
Collaborates with the local Transdev operating divisions and the Client regarding; service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
Make documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
Documents and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.
Documents and refers commendations to BOCC Manager.
Resolves disputes and concerns raised by employees.
Handle multiple tasks accurately and effectively in a fast-paced environment.
Other duties as required including cross training in various roles.
QUALIFICATIONS:
Some college preferred.
3 years' experience in heavy radio or dispatch preferred. Preferably in a transit environment.
Experience in computer databases and MS Word software required.
Must be able to work on multiple tasks simultaneously.
Must be able to communicate instructions and directions in an extremely busy environment.
Ability to quickly analyze a situation and provide an effective solution is essential.
Ability to work under stressful situations essential.
Knowledge of service area.
Knowledge of or ability to learn working systems of coaches a must.
Must be able to communicate in written form.
Knowledge of two-way radio systems is essential.
Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
Travel requirement (as a percent):