Boathouse Server

The Boathouse Job Opportunity

Located at lake level in The Edgewater's historic Langdon Building, The Boathouse gives you the feeling of sitting coastal. Serving items such as Mahi fish tacos and Wisconsin favorites such as the Stella's bun chicken BLT or Clock Shadow cheese curds, we deliver a menu and service that gives our Madison lakeside a unique experience. In addition to serving Madison locals, The Boathouse also caters to guests of our beautiful 4-Star hotel and is the only restaurant in downtown Madison directly on Lake Mendota. Customers can visit us directly from the lake and tie up their boat on our pier!

The Edgewater offers the highest quality of customer service delivered to our guests both in and out of our restaurants.

Boathouse Servers are responsible for exceeding guest expectations in food and beverage by providing the highest level of consistent professional service. Boathouse Servers - with the support of additional staff (bartenders, hosts, culinary staff and management), will ensure proper setup of the server station and work areas as assigned and provide timely serving of food and beverage to all their guests. Additionally, Boathouse Servers will assist in the preparation and set up for the next meal period/next day as needed. Boathouse Servers work with a teamwork mentality by offering support to all other colleagues in the restaurant.

What We Have

• A busy restaurant and flexible work schedules. Boathouse staff are expected to work between 3-5 shifts a week.
• Employer provided training in a flexible schedule.
• Flexible scheduling including days, nights and weekends.
• A team focus on support and success.
• Beautifully appointed facilities and top of the industry products and supplies to ensure our staff have everything they need to deliver exceptional experiences for our customers.
• Discounts to our onsite restaurants.
• Discounts to our onsite full-service spa and retail shop, as well as discounted stays at affiliated hotels.
• Discounted off-site parking for part-time & seasonal team members, or a supplied Madison Metro bus pass.

What You Have

• Previous experience in a restaurant setting is preferred. Experience in food & beverage service within a hotel/resort setting is a plus!
• The focus to ensure correct order taking and prompt service to multiple tables at a time while allowing guests the freedom to customize orders to their needs.
• A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
• Excellent customer service skills with the desire to work in a team environment.
• A self-driven, entrepreneurial attitude towards achieving your goals.
• The ability to physically perform the duties required of a restaurant team member - including carrying food trays, delivering drinks, carrying drinking glasses, plate ware and flatware through kitchen areas, occasionally moving tables and chairs.

Additional Qualifications

• Must be 18 or older.
• Must be available for a minimum of three (3) shifts per week and able to work a flexible schedule including nights, weekends, and public holidays.
• Ability to communicate effectively with guests, co-workers, and management.
• Strong customer service skills and the ability to resolve customer issues or complaints.
• Must be able to perform multiple tasks and prioritize efficiently.
• Must have excellent working knowledge of liquors, beers, and wine.
• Have ability to obtain any government required license or certificate.
• Ability to lift, push, pull a up to 50lbs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

This position operates in a full-service, professional restaurant environment. Restaurant staff are required to use standard restaurant equipment such as point-of-sale computers, cash registers, commercial glassware and plate ware cleaning systems, etc., are required to work in our kitchen areas when receiving food orders and returning dishware. This position requires evening/weekend work.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.