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Boathouse Assistant Manager at National Harbor Boathouse

Guest Services

Fort Washington, Maryland

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JOB DETAILS
SKILLS
Administrative Management, Billing, Budgeting, CPR Certification, Communication Skills, Computer Skills, Customer Relations, Disciplinary Action, Driver's License, Employee Orientation, Equipment Safety, Event Management, Expense Management, File Maintenance, First Aid, High School Diploma, Hospitality and Tourism, Interpersonal Skills, Inventory Management, Merchandising, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Operational Strategy, Operations, Operations Management, Operations Planning, People Management, Performance Analysis, Problem Solving Skills, Profit & Loss, Profit & Loss Management, Profit & Loss Statements, Quality Control, Reconciliation, Rentals, Resolve Customer Issues, Revenue Management, Revenue/Sales Reporting, Safety/Work Safety, Sales, Schedule Development, Staff Training, Visual Merchandising
LOCATION
Fort Washington, Maryland
POSTED
4 days ago
Compensation Amount:
23.00 USD Hourly

Job Summary:
National Harbor Boathouse, managed by Guest Services, Inc., is now hiring a Site Lead for the 2026 season. The rental season runs from May through the end of September and we are open 5 days a week. This will be a full-time, hourly position. Previous managerial experience is expected for all applicants. All staff are required to work at least one day a weekend. If you love working outdoors and helping guests, this is a great opportunity for you! Apply today to join our All-Star Team!

The starting rate for this position is $23/hr.

The Boathouse Assistant Manager supports the General Manager in all aspects of the locations daily operations and administrative management, including direct supervision of all non-exempt and boathouse professional staff. The Boathouse Assistant Manager also serves as Manager on Duty (MOD) when scheduled to cover in the absence of the General Manager and promotes the Boathouse, thereby increasing site profitability while ensuring that its customers have a high-quality experience.

Job Description:

ESSENTIAL FUNCTIONS

  • Receive direction from the District Manager and assist in the overall management of the unit's operations. Plan and manage daily operations, including performing opening and/or closing management and MOD procedures when assigned.

  • Supervise and schedule staff; train new employees; delegate assignments and monitor staff performance. Initiate or recommend disciplinary action when appropriate. Recruit and interview candidates for employment. Perform all new hire procedures, including required paperwork and all weekly payroll procedures.

  • Creating and entering cash reports as needed. Maintaining appropriate files and backup for all reports.

  • Creating daily schedule for direct reporting staff.

  • Drive revenue and manage expenses.

  • Oversee front desk operations and maximize efficient and service-oriented staff performance. Serve as a role model for employees by providing and promoting exceptional service.

  • Serve as the point of contact for customer issues; respond to customer inquiries, resolve customer complaints, and communicate issues to the District Manager. Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

  • Inspect the facility on a daily schedule and report any unsafe conditions or equipment to the manager. Ensure the cleanliness and safety of facilities, equipment, grounds, and verify their good working order. Notify the District Manager of all unusual events, circumstances, or other safety or quality control issues. Complete comprehensive incident reports when necessary and train the employees on how to collect relevant information.

  • Verify payments of invoices and billing accurately and resolve discrepancies when appropriate. Monitor sales, resolve discrepancies, and review / prepare daily sales report, WOR, and end-of-the-month sales reports and operating statements. Assist in managing P&L statement and annual budgeting process.

  • Oversee stock and visual merchandising displays; take and assist in controlling inventory. Review all plans and merchandising enhancements with the District Manager.

  • Promote the Boathouse through various marketing plans and promotions; develop and implement new client and new program ideas to bring in new revenue and recruit new clients.

  • Maintain awareness of safety issues, and report them immediately to your District Manager.
  • Complete other tasks as assigned by the General Manager, Area Manager, and Operations Manager.

SKILL AND KNOWLEDGE REQUIREMENTS

  • High School Diploma

  • First Aid and CPR certification.

  • Ability to swim.

  • 1-3 years of experience management required. Boating and/or marine related experience.

  • Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.

  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. Ability to maintain confidentiality.

  • Excellent interpersonal, administrative, telephone and other communications skills.
  • Experience and license for driving a motorboat preferred.

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About the Company

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Guest Services