Boat Rentals & Fuel Dock Supervisor

Boat Rentals & Fuel Dock Supervisor

Job Duties & Responsibilities

• Hire, evaluate, and schedule Boat Rentals & Fuel Dock staff.
• Oversee the daily boat rental process, including rental contracts, boat orientations, cleaning, and fueling.
• Help make the rental process efficient and guest friendly.
• Make sure employees receive required job and safety training and follow all guidelines and procedures.
• Assist with staff meetings and training.
• Oversee the Boat Rental retail counter and work directly with the reservation software company.
• Support all areas of Boat Rental and Fuel Dock operations, including staff supervision, daily operations, inventory, and opening and closing duties.
• Provide excellent customer service throughout boat rental and fuel sales operations.
• Handle escalated guest concerns and work toward a resolution.
• Make decisions about discounts, refunds, and deposits when needed and in the best interest of the company.
• Encourage staff to go above and beyond for guests whenever possible.
• Complete administrative duties related to department operations.
• Monitor department costs and expenses.
• Prepare reports that help track staff accountability.
• Assist with budget development.

Qualifications

Required:

• High school diploma or equivalent.
• Two or more years of college, or enough education to successfully perform the essential duties of the position.
• Five or more years of experience in a marina or recreation-related position.
• At least two years of management or supervisory experience.
• Knowledge of common boating laws and Department of Boating & Waterways regulations.
• Strong decision-making and customer service skills.
• Strong communication and problem-solving skills.
• Ability to give clear direction to staff.
• Basic computer skills, including word processing, spreadsheets, and email.
• Understanding of budgets and accounting.
• Working knowledge of radio systems.
• Basic First Aid/CPR certification.
• Valid Driver’s License with a clean three-year driving history and no DUI convictions within the past 10 years.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to work in varying weather conditions.