| Location | Bala Cynwyd, Pennsylvania |
BMW of the Main Line | Philadelphia, PA
BMW of the Main Line, Philadelphia's BMW dealer, is looking for an experienced and motivated Service Advisor to join our team in a Saturday-focused role.
This is an excellent opportunity for an automotive professional who is passionate about customer service, enjoys working in a fast-paced dealership environment, and is looking for a consistent schedule with flexibility during the workweek.
Schedule: Every Saturday Required | Flexible Weekday Off
This position carries all the responsibilities, earning opportunities, and expectations of a full-time BMW Service Advisor, with a schedule designed around Saturday coverage. The selected candidate will work every Saturday and receive a flexible scheduled day off during the week, coordinated with management based on business needs.
Minimum 1 year of Service Advisor experience in a dealership or automotive service environment; luxury automotive experience preferred
Strong commitment to delivering an exceptional customer experience
Excellent communication, sales, and organizational skills
Ability to multitask and perform in a fast-paced environment
Familiarity with dealership management systems; CDK experience is a plus
Professional attitude, appearance, and strong work ethic
Self-motivated, dependable, and team-oriented
Availability to work every Saturday as part of the regular schedule
Ability to successfully complete pre-employment screening, including driving record, drug screening, and background check
Build lasting customer relationships while developing and maintaining a personal book of business
Greet, assist, and advise customers on all automotive maintenance and repair needs
Identify customer needs and professionally present recommended maintenance and repairs
Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery
Set clear customer expectations regarding service recommendations, pricing, and completion timelines
Maintain proactive, accurate, and timely communication throughout the service visit
Prepare, monitor, and complete accurate repair orders, estimates, and invoices
Maximize service opportunities while maintaining customer trust and satisfaction
Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs
Initiate and manage extended warranty and insurance claims as needed
Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations
Provide clear explanations of completed repairs, recommendations, and declined services
Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives
Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction
Complete all required BMW factory and company training
Generous, performance-based compensation plan tied to repair order count, hours sold, labor and parts gross profit, and other key performance indicators
Full-time opportunity with a consistent Saturday schedule and flexible weekday off
Paid vacation based on regular sales commissions
401(k) with company match
Comprehensive health benefits, including medical, vision, and dental, with generous company contributions
Company-paid life and disability insurance, with supplemental plans available
Employee vehicle purchase program
Discounts on parts and repairs for immediate family members
Supportive, team-oriented work environment
State-of-the-art BMW service facility
Opportunities for professional development and career growth
At BMW of the Main Line, we take pride in delivering a premium ownership experience while creating opportunities for our employees to succeed.
If you're an experienced Service Advisor looking for a rewarding career with a premium automotive brand, a competitive earning opportunity, and the flexibility of a weekday off, we encourage you to apply.
Saturday availability is required for this position.