Blugold Central: Student Processing Specialist

Job Duties:

Blugold Central is grounded in service excellence and student retention and is supportive of students' educational goals and consistent with institutional policies and priorities. Blugold Central has both virtual and physical components and provides student-service functions encompassing Financial Aid, Student Financial Accounts (Bursar/Cashier), Parking, Registration & Records (Registrar), and Continuing Education.

Under supervision of the Assistant Director of Enrollment Management, the Student Processing Specialist is responsible for the day-to-day activities and ensuring a culture of service excellence in walk-in, phone, and virtual environments. The Student Processing Specialist will be broadly trained to assist all students with academic records, financial aid, enrollment, billing and payments, parking and registration-related transactions.

The Student Processing Specialist will work collaboratively with campus subject-matter experts, including but not limited to: financial aid counselors, academic representatives, dean of students' staff, veteran's coordinator, program managers, et al.

SPECIFIC RESPONSIBLITIES:

• Ensure all actions are aligned with the University vision, mission, goals, and strategic plans.
• Provide superior customer service.
• Provide students with information, answer questions, facilitate transactions, and provide satisfactory problem resolution in a timely manner in regards to registration, enrollment, financial aid, student academic records, student financial account information, parking, continuing education programming, and other student-support resources.
• Create written procedures as training occurs and update as needed.
• Assist students with information/transactions related to the following:

Student Financial Accounts

Complete student financial transactions, including:

• Assist students with various questions regarding their accounts, including, but not limited to payments, holds, financial accounts, and refunds.
• Provide detailed information and resolve issues related to financial accounts, charges, payments, etc.
• Guide students, parents, and others through an on-line payment process.
• Process in-person student account payments and department deposits.
• Assist students with the direct deposit refund process.
• Open, balance, and close cashiering sessions.

Financial Aid

Provide general financial aid information in accordance with all applicable laws, regulations, and policies, including the following:

• Serve as the main point of contact for students with financial aid questions.
• Explain complex federal, state, and institutional financial aid regulations, procedures, deadlines, and processes.
• Direct students in completing the application process, needs determination, financial aid eligibility, disbursement, cost of attendance figures, status, financial aid forms, assessing choices between types of loans, and making informed choices between work study and loan options.
• Assist students with filing various forms including but not limited to scholarship forms, financial aid appeals and verification forms.
• Inform students on financial aid options and financial impacts based on registration changes.

Student Academic Records

Create, maintain, and explain academic records, including:

• Provide information about self-service transcript and enrollment verification requests.
• Assist students with self-service (convenience) eform options.
• Troubleshoot registration errors, system issues, and inquiries concerning registration.
• Inform and direct students to resources such as the use of CampS, Schedule Builder, and accessing the degree audit.
• Explain academic rules and policies. Provide options and alternatives as appropriate.
• Assist students with understanding their academic transcript.
• Explain holds placed on student accounts and provide assistance in removing those holds.
• Perform registration functions such as late add/drop approvals.
• Advise students on Family Education Rights and Privacy Act of 1974 (FERPA) regulations.

Parking

Provide parking-related services, including the following:

• Provide information on parking options, processes, regulations, and policies.
• Issue and accept payment for parking permits.
• Accept payments for parking tickets.

Student Services

Serve as a student-service resource for general University information including, but not limited, to the following:

• Provide appropriate referrals for campus resources.
• Provide general information on housing and meal plans.
• Serve as a resource for physical location inquiries.
• Assist students with accessing CampS, eforms, e-mail, D2L, and other student information systems.
• Assist students with navigating and accessing information on the University website.

Key Job Responsibilities:

• Provides direction to students and prospective students on a variety of processes including application, registration, financial status, academic and recreational programs, and graduation and licensure requirements
• Tracks prospective and/or current student status on academic progress or related areas
• Applies knowledge of programs, procedures, and policies to provide administrative support and assistance in a student services function, escalating more complex decisions to other personnel

Department:

Blugold Central consists of over 50 staff members spanning the functional Student Services areas of: Financial Aid, Records and Registration, Bursar's Office, Parking, and Continuing Education.

Compensation:

$20.00/hour

Required Qualifications:

• Commitment to customer service excellence
• Excellent verbal and written communication skills
• Working effectively and collaboratively with diverse groups, individuals, and customers
• Organizational skills, including work prioritization, attention to detail, and effective problem-solving
• Flexibility in a variety of situations, including changes, and working under pressure
• The ability and willingness to learn new systems, software, and processes quickly
• Operational knowledge of MS Excel, Word, and Outlook

Preferred Qualifications:

• Previous experience in a customer service environment, including in-person, electronic and/or over the telephone interactions.
• Familiarity with UW-Eau Claire or other UW-System campus administrative procedures
• Knowledge of the Family Educational Rights and Privacy Act (FERPA)
• Prior experience with a customer database system, financial/budget system, or electronic form system
• Demonstrated commitment to diversity, equity and inclusiveness.

Education:

Required Education: High School Diploma

Preferred Education: BS or BA Degree

How to Apply:

Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Website: http://wisconsin.wd1.myworkdayjobs.com/UW_Comprehensives. You must create an account and login before you can apply. Please be sure you have included the following in PDF format:

• Cover letter
• Resume
• Names and contact information for three references.

Contact Information:

Please direct requests for additional information to: Brett Schroedel - schroeb@uwec.edu

INSTITUTIONAL OVERVIEW

UW-Eau Claire, an institution of approximately 9,000 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit  https://www.uwec.edu/human-resources/employment-opportunities/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

ADDITIONAL INFORMATION

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.