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Description
We are looking for an experienced and passionate Bistro Supervisor to lead our front-of-
house team and ensure an exceptional dining experience for every guest. You will play a
pivotal role in day-to-day operations, mentoring staff, maintaining service standards,
and helping drive the culture of hospitality that defines our bistro.
Key Responsibilities
- Supervise, coach, and motivate front-of-house staff during service to ensure
seamless, high-quality guest experiences
- Open and/or close the bistro, including cash handling, reconciliation, and end-of-
shift reporting
- Monitor efficiency during peak periods
- Handle guest feedback and complaints promptly and professionally, escalating
where necessary
- Conduct pre-shift briefings to communicate daily specials, service priorities, and
any operational updates
- Ensure compliance with food safety, hygiene, and licensing regulations at all
times
- Assist with scheduling, time-off requests, and staff coverage in coordination with
the Dining Service Director
- Support inventory management including ordering, stock rotation, and wastage
control
- Collaborate with the kitchen team to maintain timing, quality, and
communication between front and back of house
- Onboard and train new team members in service standards, POS systems, and
bistro procedures
Requirements
Qualifications; Experience
- Minimum 2 years of experience in a supervisory or senior front-of-house role in a
restaurant, café, or bistro environment
- Proven ability to lead a team under pressure while maintaining a positive, guest-
focused atmosphere
- Strong knowledge of food and beverage, including wine basics and menu
upselling techniques
- Proficiency with point-of-sale (POS) systems and basic cash management
- Current Food Handler certification (ServSafe)
- Flexible availability including evenings, weekends, and public holidays
What We Are Looking For
- A natural communicator who leads with warmth and commands respect from
peers
- Detail-oriented with a passion for creating memorable dining experiences
- A calm, solutions-focused mindset when challenges arise mid-service
- Team player who thrives in a fast-paced, collaborative environment
What We Offer
- Competitive hourly rate commensurate with experience
- Staff meals and dining discounts
- Opportunities for career advancement within the group
- Ongoing training and professional development
- A supportive team culture built on respect, creativity, and good food