| Location | Maitland, FL |
Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery's mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with exceptional customer service and clinical skills to join our team as a Biologics Coordinator. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.
The Biologics Coordinator manages biologic therapies in a dermatology clinic, ensuring timely access for patients, coordinating with medical providers, insurance, and pharmaceutical companies, and overseeing treatments from prescription to follow-up care. They play a key role in delivering exceptional care to patients with complex dermatological conditions and ensuring a seamless experience for both patients and the healthcare team. Additional duties may be assigned to the person employed in the role of Biologics Coordinator.Essential duties and responsibilities:
Act as the primary point of contact for patients undergoing biologic therapy. Provide information on treatment options, schedule appointments, and coordinate pre-treatment assessments.Verify coverage with insurance companies and secure pre-authorization for biologic therapies. Navigate insurance requirements and assist patients with co-pay assistance programs when applicable. MaintainUp-to-date patient records, including electronic medical records (EMR), ensuring compliance with both clinic and privacy regulations such as HIPAAWork with Physician to determine the appropriate biologic treatment for each patient. Participate in case reviews and communicate with the medical team on treatment progress and adjustmentsEducate patients on the biologic treatment process, potential side effects, and the importance of adherence to their prescribed therapies. Address patient concerns throughout the treatment journeyEnsure proper storage, handling, and documentation of all medicationsSchedule patient follow-up appointments as needed, track progress document concernsServe as a point of contact for patient inquiries and concerns with professionalism and empathyHandling or supervising patient callbacksFacilitate referrals to specialist or other healthcare providers as needed, and ensure patients follow through with recommended treatments and appointmentsAssist in quality improvement initiatives, ensuring compliance with all state and federal regulations and guidelines for environmental safety, worker's compensation, wage and hour laws, OSHA, CLIA, Board of Pharmacy, DEA etc.Ensure a clean and organized environment
Knowledge, skills, and abilities:
Knowledge of ADCS policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job dutiesKnowledge of electronic health record access-level privileges and responsibilities, and the ability to perform electronic health record job duties for this position within the parameters of the access level assigned; ability to oversee appropriate electronic health record access by other staffKnowledge of medical terminology and ability to use appropriatelyExcellent organizational skillsExcellent verbal and written communication skillsSkilled in using computers; skilled in typing/keyboarding with typing speed of 40 wpm or greater preferredKnowledge of general and practice-related computer programs; knowledge of medical billingAbility to practice confidentiality and follow HIPAA regulations with patient information; ability to oversee HIPAA compliance by other staffAbility to practice professional ethics and use discretion concerning ADCS directives and proprietary information/trade secrets of the organizationAbility to recognize a problem and effectively problem-solve, accessing guidance from the Regional Manager, Human Resources, Compliance, or other resources when necessaryAbility to manage time efficiently, prioritize, multi-task, and adapt to changeAbility to maintain high level of accuracy in all documentation and in the performance of all job dutiesAbility to perform the essential job duties within the scope of education and trainingAbility to work independently while promoting and maintaining a productive team working environment
Professionalism/Communication
Project a professional manner and image, including proper workplace attire and grooming standards; always exhibit professional conductAdhere to ethical principles and core ADCS valuesTreat all patients and staff with respect, compassion, and empathy, recognizing and respecting cultural diversityDemonstrate initiative and responsibility for actionsWork as an effective team memberMaintain a strong record for attendance and punctuality in arriving at workEnhance skills through continuing education
Education
Current certificate of completion from a medical vocational training program or current state nursing license preferredCurrent CPR certificationAssociate degree or higher in healthcare, or related field preferredHigh school diploma or GED required
Experience
Minimum of one (2-3) years of experience in a clinical setting, preferably dermatology practice experience required
Licensure/Certification Requirements
Current certificate of completion from a medical vocational training program or current state nursing licenseCurrent CPR certification
401K/Vacation/PTO Benefit Packages
NOTE: This job description may not include all duties assigned to the associate and may be updated and modified by Management, without notice, according to the operations at any given time.