The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner.
What a Customer Service Representative does daily:
- Promote safety in all actions
- Display professional phone etiquette
- Calculate and distribute daily reports to managers as needed
- Provide efficient, friendly customer contact. Listen to the customer
- Maintain customer requested information and transmit timely to customer as required
- Receive and distribute customer calls to dispatchers as required
- Organize and maintain reports and customer files, faxes, etc,
- Complete paperwork as required
- Research dispatches and bills of lading as required
- Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required
Additional Responsibilities:
- Carries out duties assigned by CSC Manager as required
Education and Experience:
- High School Education or equivalent
- One year experience in the customer service area
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
- Basic Computer skills (Microsoft word & excel)
- Ten key by touch
- Ability to prioritize and manage multiple tasks
- Self-starter with detail oriented work habits
- Able to maintain confidentiality
- Display professional demeanor
- Good interpersonal skills; able to work well with wide range of individuals
- Demonstrate dependability through good attendance and adherence to timelines and schedule
- Knowledge of basic company employment policies and procedures
Physical Requirements:
- Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
- Occasional lifting (up to 20 pounds)
Working Conditions:
- Normal office environment