Billing Support Representative I

Billing Support Representative I

Schedule: Mon to Fri (9:00am-5:30pm)

Pay: $22-$24 per hour

Type: Temp to Hire

Location: Irvine, CA - Hybrid

I. Job Overview (Provide a summary of the job's main focus):

The Billing Support Representative's role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Representative provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence. The Billing Support Representative is an entry-level position for individuals who are new to the industry and are still mastering the required skills and responsibilities with supervisory support.

II. Duties and Responsibilities:

1. Provide support to clients and patients in a timely and professional manner.
2. Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues.
3. Retrieve inbound requests through a minimum of one channel, respond to the client's or patient's needs or direct them to the appropriate party.
4. Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing.
5. Document all client, patient, and payor interactions within systems completely and thoroughly.
6. Review, identify, and process documents appropriately.
7. Understand frequently asked questions regarding products and processes, utilizing resources as needed.
8. Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues.
9. Demonstrate the following skills and abilities:
10. Organize and attach documents to its corresponding case.
11. Real-time direct client communication.
12. Inter-departmental communication and coordination.