| Location | Kansas City, Kansas |
| Website | https://nreig.com/careers/ |
Since 2008, National Real Estate Insurance Group (NREIG) has been committed to providing specialized insurance solutions designed specifically for the real estate investment industry. Through our insurance Program, we deliver superior client support and services, client inventory control, and efficient billing systems to residential real estate investors across the United States. With a focus on providing simplification to the property protection processes, NREIG has grown to service individual investors, conglomerates, bulk REO holders, wholesalers and lenders representing more than 140,000 locations in all 50 states. The insurance Program our clients enjoy was built on ease-of-use, accommodating all occupancy phases of investment property (vacant, rental or undergoing renovation). National Real Estate Insurance Group is seeking an organized, professional and numbers-savvy Billing Specialist to work with our growing Billing team to ensure timely payment of client accounts receivable to prevent financial losses. The essential responsibilities for this role include: • Collecting past due accounts receivable by calling customers • Answering client phone calls to answer billing related questions • Following up on problem accounts; obtains information from customers, producer, or associate assigned to account. • Notifying sales of intent to cancel insurance for non-payment; sends requests to appropriate associate to process cancellation of insurance for non-payment in compliance with cancellation guidelines • Making recommendations to Billing Manager regarding account write-offs • Overseeing follow-through efforts on collections resulting from audits • Monitoring and analyzing receivables reports • As needed, processing accounts receivable direct debit payments using electronic transfer (ACH) software • Making positive contribution to customer satisfaction and constantly strives to improve service to the customer • Communicating in a positive manner to contribute to a cohesive, pleasant work environment • Protecting the confidentiality of all information • Assisting in sending Escrow Billing Lenders for Renewals • Assisting with Client & Billing Specialist large client requests as needed • Assisting with deposits as needed • Preparing client refunds
And, basic qualifications for this role are: • Bachelor’s degree preferred • Ability to understand and carry out verbal and written instructions; ability to meet deadlines and be able to handle a heavy workload. • Strong working knowledge of Microsoft Office Suite • Tech savvy with the ability to learn software systems • Attention to detail and ability to multi-task • Demonstrated ability to instill confidence and comfort with customers to facilitate account collection using high degree of tact and diplomacy • Excellent written, verbal and interpersonal communication skills • Experience in the insurance (or high compliance) industry is a plus NREIG is for everyone. We are proud to be an Equal Opportunity Employer. |