Billing Specialist - Construction / Procore

This position will be responsible for managing customer billing, maintaining accurate project and financial documentation, and assisting with accounts receivable follow-up and customer collections. This individual must be an advanced Procore user who can confidently navigate the platform with minimal training and effectively communicate with customers, project teams, and internal stakeholders.

Billing Specialist – Construction / Procore

Complete Property Services is seeking an experienced Billing Specialist with a strong background in construction billing and advanced Procore experience. This position will be responsible for managing customer billing, maintaining accurate project and financial documentation, and assisting with accounts receivable follow-up and customer collections.
The ideal candidate is highly organized, detail-oriented, and comfortable working within the complexities of construction billing. This individual must be an advanced Procore user who can confidently navigate the platform with minimal training and effectively communicate with customers, project teams, and internal stakeholders.
Key Responsibilities

• Manage the preparation, review, and processing of construction-related customer billing and invoices.
• Utilize Procore at an advanced level to manage billing information, project financials, documentation, and related workflows.
• Ensure invoices are accurate, properly supported, and submitted according to customer and project requirements.
• Review project information, contracts, change orders, commitments, and supporting documentation as needed for accurate billing.
• Track outstanding Accounts Receivable balances and proactively follow up on past-due invoices.
• Conduct professional, soft-touch collection calls and emails with customers to obtain payment status and resolve outstanding balances.
• Build and maintain positive relationships with customers while addressing billing questions or discrepancies.
• Research and resolve billing issues, payment discrepancies, and missing documentation.
• Maintain accurate and organized billing and Accounts Receivable records.
• Coordinate with project managers, accounting personnel, and other internal departments to ensure billing information is complete and accurate.
• Monitor billing deadlines and customer requirements to help ensure invoices are submitted and collected in a timely manner.
• Assist with additional accounting, billing, and administrative responsibilities as needed.

Qualifications

• Previous billing experience within the construction industry is required.
• Advanced proficiency with Procore is required; candidates should be able to independently navigate and utilize Procore for construction billing and project-related financial processes.
• Strong understanding of construction billing, Accounts Receivable, invoicing, and collections.
• Experience working with project-based billing and supporting documentation.
• Familiarity with contracts, change orders, progress billing, and construction project documentation preferred.
• Excellent verbal and written communication skills.
• Comfortable communicating directly with customers regarding invoices and outstanding balances in a professional, relationship-focused manner.
• Strong attention to detail and ability to identify and resolve billing discrepancies.
• Excellent organizational and time-management skills with the ability to manage multiple projects and deadlines simultaneously.
• Ability to work collaboratively with accounting, operations, and project management teams.
• Strong Microsoft Excel and general computer skills.