Job Title: Billing Specialist
Location: Charlotte, NC (Onsite)
Contract | Max PR: $18.50/hr
Schedule: Monday–Friday, 8:00 AM–5:00 PM
We are seeking a detail-oriented Billing Specialist to review and analyze carrier freight bills, identify billing discrepancies, resolve duplicate or incorrect charges, and support the timely billing of customer orders.
Key Responsibilities
- Review and analyze carrier freight bills for accuracy.
- Identify and proactively resolve billing errors and duplicate charges.
- Communicate with internal teams, customers, and transportation providers to resolve outstanding issues.
- Obtain required documentation from transportation providers to support customer billing.
- Work with internal departments to resolve issues preventing orders from being billed.
- Maintain quality and service standards when working with internal and external stakeholders.
- Ensure billing issues are addressed promptly and appropriate parties are notified.
- Develop an understanding of internal systems and technologies used for daily billing activities.
- Support efforts to improve billing-cycle efficiency from carrier freight bill through customer payment.
- Identify opportunities to improve existing billing processes and reduce delays.
Qualifications
- 1+ year of experience in one or more of the following:
- Billing
- Accounts Receivable
- Accounts Payable
- Audit
- Transportation/Logistics
- Load Planning
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to organize and present information clearly.
- Ability to work effectively with multiple internal and external stakeholders.
- Proficiency with Microsoft Office preferred.
Preferred
- Associate degree in Business, Transportation, Logistics, or a related field.
- Experience in freight, transportation, logistics, or carrier billing.
- Experience identifying billing discrepancies, duplicate invoices, or payment issues.
- Experience with billing or transportation management systems.