Billing RepresentativeDo you enjoy solving problems, working with data, and making sure things are done right? Are you detail-oriented, organized, and comfortable working with technology? If so, a career as a Billing Representative may be a great fit.At Midwest Energy & Communications (MEC), our Billing team plays a critical role in delivering accurate and timely billing for electric, fiber, and propane customers. As a Billing Representative, you'll help support the systems, processes, and account activities that keep our operations running smoothly while providing excellent service to our members and customers.This position offers the opportunity to develop expertise in billing operations, customer account management, payment processing, and utility systems while working closely with teams across the organization.What You'll DoAs a Billing Representative, you'll support a variety of billing and operational functions that directly impact customer account accuracy and the overall customer experience.Responsibilities include:Processing and documenting payment-related transactionsReviewing and verifying billing reports for accuracy and completenessRunning and monitoring recurring billing and system processesResearching, investigating, and resolving discrepanciesResponding to billing adjustments and account-related requestsMaintaining accurate records and documentationCollaborating with Customer Care, Accounting, and Operations teamsAssisting with process improvements that enhance billing accuracy and efficiencyServing as a backup resource for mail processing and payment application functionsWhat We're Looking ForSuccessful candidates are:Highly detail-oriented and committed to accuracyStrong problem-solvers who enjoy investigating issues and finding solutionsOrganized and dependable with the ability to manage competing prioritiesComfortable working independently while also collaborating with othersConfident using computer systems, reports, and dataEffective communicators with a customer-focused mindsetWhat You'll NeedHigh school diploma or equivalent requiredExperience in billing, accounting, banking, administrative support, customer service, or related fields preferredStrong computer skills and the ability to quickly learn new systems and processesExperience working with reports, spreadsheets, data, or financial information is beneficialUtility billing experience is helpful but not required. We provide training on MEC's systems and processes and are looking for someone who is eager to learn and committed to delivering accurate results. Why Join MEC?Competitive compensationStable, community-focused employerCollaborative team environmentOpportunities to learn specialized utility and telecommunications processesMeaningful work that directly impacts members and customersA team that values accuracy, continuous improvement, and exceptional service Position DetailsEmployment Type: Full-TimeClassification: Bargaining Unit, Non-ExemptDepartment: BillingLocation: Cassopolis, MichiganSalary: Minimum starting wage of $26.37 per hour, (per Collective Bargaining Agreement)Schedule: Monday through Friday, 8AM – 5PM Ready to Apply?If you're looking for an opportunity to build specialized knowledge, work with a great team, and make a meaningful impact on the customer experience, we'd love to hear from you.Apply online by October 5, 2026
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