Billing Manager

At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive. We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact.

In fact, 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months. If you share our commitment to these values and want to join a team that lives them every day, Root Center might be the perfect fit for you!

Salary Range: $55,000 - $80,000

Actual pay will be determined based on several factors. These may include education, work experience and in some instances, certifications. We strive for market alignment and internal equity with our colleagues' pay.

Position Summary

This position is responsible for managing the day-to-day billing operations of Root Center for Advanced Recovery and supporting organizational revenue cycle objectives. The Billing Manager oversees billing staff, claims processing activities, payment posting, denial management workflows, and accounts receivable follow-up processes to ensure accurate and timely reimbursement.

The Billing Manager works closely with the Director of Revenue Integrity & Revenue Cycle Operations to implement revenue cycle initiatives, maintain compliance with payer requirements, improve operational performance, and support reimbursement objectives. This position serves as the operational leader of the billing department and is responsible for staff supervision, workflow management, quality assurance, and billing process improvement.

Essential Functions

• Oversees daily billing operations and claims management activities.
• Supervises Claims Staff, Billing Specialists, and other assigned revenue cycle personnel.
• Monitors claim submission, payment posting, denial management, and accounts receivable follow-up activities.
• Implements quality assurance processes to improve billing accuracy and reduce claim rejections.
• Assists with monitoring departmental performance metrics and operational goals.
• Collaborates with the Director of Revenue Integrity & Revenue Cycle Operations to implement process improvements and reimbursement initiatives.
• Ensures compliance with Medicaid, Medicare, commercial payer, and organizational billing requirements.
• Researches billing issues and supports resolution of payer-related operational concerns.
• Maintains knowledge of coding, billing regulations, and reimbursement requirements.
• Assists with staff training, development, and performance management.
• Collaborates with clinical, operational, front-end, and finance teams to improve revenue cycle workflows.
• Supports implementation of EMR workflow enhancements and billing-related system improvements.
• Prepares operational reports and assists with revenue cycle performance monitoring.
• Serves as a departmental resource for billing-related questions and workflow support.
• Performs other duties as assigned.

Qualifications/Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, or related field preferred.
• Minimum of five (5) years of progressively responsible healthcare billing and revenue cycle experience required.
• Minimum of three (3) years of supervisory or management experience leading billing, claims, or revenue cycle teams required.
• Demonstrated expertise in Medicaid, Medicare, commercial insurance billing, claims processing, denial management, and reimbursement methodologies.
• Certified Professional Coder (CPC) preferred.
• Certified Revenue Cycle Representative (CRCR), Certified Revenue Cycle Professional (CRCP), or other revenue cycle certification preferred.
• Strong knowledge of ICD-10, CPT, HCPCS, and payer-specific billing requirements.
• Experience managing billing operations within behavioral health, substance use disorder treatment, community health, FQHC, and/or multi-site healthcare environments strongly preferred.
• Experience working within electronic medical record (EMR) systems and healthcare billing platforms required; Epic experience strongly preferred.
• Demonstrated ability to analyze billing data, identify trends, and implement process improvements that enhance reimbursement performance.
• Strong understanding of accounts receivable management, denial resolution, payment posting, and revenue cycle workflow optimization.
• Proven ability to supervise, coach, mentor, and develop high-performing billing professionals.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills with the ability to effectively collaborate across clinical, operational, financial, and administrative departments.
• Ability to prioritize multiple responsibilities, manage competing deadlines, and maintain strict confidentiality.
• Proficiency with Microsoft Office Suite, including advanced Excel skills and reporting tools.

COMPENSATION & BENEFITS

For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including:

• Work Life Balance- Flexibility: Great work life balance with clinics closed on Sundays. No current on-call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more!
• Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan.
• Voluntary Vision Insurance
• Life Insurance and AD&D - 100% paid by Root Center for Advanced Recovery
• Short-Term Disability - 100% paid by Root Center for Advanced Recovery
• 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment.
• $2000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences; an additional $1000 available for counselors seeking outside supervision hours when such can not be provided in the organization internally.
• Annual bonus eligible based on agency performance
• Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program.

EEO Statement:

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.

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