Billing Coordinator/Estimator

We specialize in contents restoration, helping homeowners and businesses recover personal belongings after fire, water, smoke, and other property losses. Review job documentation, photographs, work orders, inventory, and technician notes to ensure estimates are complete and accurate.

Benefits:

• Health insurance
• Paid time off
• Free uniforms
• Vision insurance
• Wellness resources
• Bonus based on performance
• Competitive salary
• Dental insurance

CRDN of Greater Nashville & Western Kentucky is looking for a Billing Coordinator / Estimator to join our team. We specialize in contents restoration, helping homeowners and businesses recover personal belongings after fire, water, smoke, and other property losses.

What You’ll Do


Estimating & File Preparation

• Prepare accurate estimates for contents restoration services using company-approved estimating software and procedures.
• Review job documentation, photographs, work orders, inventory, and technician notes to ensure estimates are complete and accurate.
• Review completed jobs for missing information, charges, documentation, or supporting details before invoicing.
• Work with production and field staff to clarify job details and ensure all billable services are captured.
• Make revisions to estimates as requested by insurance carriers, adjusters, or customers.
• Maintain organized and complete electronic job files.

Billing & Collections Support

• Prepare and submit invoices to insurance companies, third-party administrators, customers, and other responsible parties.
• Track outstanding invoices and follow up on unpaid or incomplete files.
• Communicate with insurance adjusters regarding estimates, invoices, documentation, and payment status.
• Identify billing discrepancies and work with the appropriate team member to resolve them.
• Assist with accounts receivable and payment tracking.
• Maintain accurate billing records and follow established company procedures.

Communication & Customer Service

• Communicate professionally with adjusters, insurance representatives, customers, vendors, and internal team members.
• Respond promptly to questions regarding estimates, invoices, documentation, and account balances.
• Help resolve billing questions or disputes in a professional and solutions-oriented manner.
• Build positive working relationships with insurance professionals and referral partners.

What We’re Looking For


Required:

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Comfortable working with numbers, spreadsheets, and detailed documentation.
• Strong written and verbal communication skills.
• Ability to manage multiple jobs and deadlines simultaneously.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Ability to work independently while also collaborating with a team.
• Professional, dependable, and accountable work style.

Preferred, but not required:

• Contents restoration or property restoration experience.
• Experience with Xactimate or other restoration estimating software.
• Insurance claims or adjusting experience.
• Experience with billing, accounts receivable, or insurance invoicing.
• Experience working with insurance carriers or third-party administrators.

Schedule
Full-Time | Monday–Friday | 8am-4:30pm - Opportunity for hybrid remote schedule after training.

Compensation
$60,000 annually with bonus opportunities depending on experience and qualifications.

Restoration industry experience is preferred, but not required.