Billing and AR Operations Manager

Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world.

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (

adeepak.tyagi@stefanini.com

) for faster processing!

 

Role Summary

• We are seeking a hands-on AR / Billing Operations Sr Manager to help stabilize and improve a high-volume, multi-system billing and collections environment.
• This is a roll-up-your-sleeves role focused on bringing structure, consistency, and accountability to day-to-day operations. The ideal candidate is highly organized, process-driven, and comfortable stepping into ambiguity to quickly establish order.
• Given current business needs, we are prioritizing candidates with experience stepping into unstructured environments and quickly establishing process, controls, and operating discipline.
• This role will be expected to take immediate ownership of day-to-day operations while implementing structure, consistency, and accountability across the team.
• This role has visibility into broader process redesign and system improvements. 

 

Key Responsibilities

 

Billing Execution & Oversight

• Ensure invoices are generated accurately and on time
• Implement and enforce daily and monthly billing checklists
• Identify and resolve billing errors and inconsistencies 

 

AR & Collections Support

• Drive execution of collections workflows and follow-ups
• Track aging, past-due accounts, and escalation paths
• Ensure consistent activity and visibility across the team 

 

Reconciliation & Reporting

• Support monthly AR and billing reconciliations across systems
• Ensure reports are consistent, traceable, and repeatable
• Help identify and investigate variances 

 

Process & Workflow Development

• Build and document clear workflows and SOPs
• Establish daily, weekly, and monthly checklists across billing and AR
• Implement validation and control steps to improve accuracy
• Drive adoption and enforce adherence across the team 

 

Operating Cadence & Metrics (NEW)

• Support implementation of daily and weekly reporting cadence
• Improve visibility into team performance and operational health 
• Track key metrics including:
  1. AR aging and past due balances
  2. Billing timeliness and accuracy
  3. Collections activity and follow-up

 

Team Coordination

• Provide day-to-day structure and oversight for billing and AR activities
• Help enforce deadlines, track tasks, and ensure follow-through
• Support training and standardization across the team
• Drive accountability for deadlines, deliverables, and performance expectations
• Reinforce structured ways of working and reduce ad hoc execution 

 

What Success Looks Like

• Billing is timely, accurate, and consistently executed
• AR reporting and reconciliations are stable and explainable
• Core processes are supported by clear checklists and workflows
• Team execution improves with better visibility and accountability 

Ideal Candidate Profile

• 5-10 years in AR, billing, or accounting operations
• Experience in high-volume or multi-system environments
• Strong attention to detail and process orientation
• Comfortable working in less structured environments and creating order
• Hands-on, proactive, and execution-focused
• Strong Excel skills (ability to work with large datasets and reconcile data)
• Experience stepping into environments that lack structure and building process from the ground up 

 

Positioning

This role is focused on execution and stabilization, with the opportunity to expand into a broader role depending on performance and business needs.

 

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

 

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.