Billing Analyst I Hybrid role 3 openings

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Billing Analyst I Hybrid role 3 openings

• Location: Lexington, Kentucky 40507
• Employment type: W-2 Hourly
• Work model: On-site
• Posted Yesterday
• Job ID: JPC - 211623

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Job Description

JOB PURPOSE

This position is responsible for ensuring the accuracy of customer billing records contained in the Company''s internal customer care system(s) ("CCS") by analyzing identified customer billing exceptions and researching customer billing inquiries. Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Company''s billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed. This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing. An individual in this position must have the ability to take ownership of identified problems with customer accounts and must be able to resolve the problems in a timely manner.

CORE RESPONSIBILITIES

Essential Functions

• Must be able to work well as a team member, to develop and manage internal relationships, and exercise professional judgement.
• Researches and corrects errors on service orders and customer accounts in CCS.
• Maintains accurate, auditable customer billing records in CCS.
• Helps prepare monthly statistical reports.
• Processes various daily reports in a timely manner.
• Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs.
• Analyze customer account information to calculate and processes billing corrections including rebills and billing adjustments.
• Correct or estimate usage necessary to render an accurate bill.
• Provide accurate information necessary to explain CCS account information to internal and external customers
• Researches accounts and obtains documentation necessary to assist in the company's response to PSC complaints.
• Closely interacts with internal departments to research and correct identified billing errors.
• Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group.
• Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company.
• Maintains proficient knowledge of the billing and account information contained in CCS.
• Demonstrates excellent problem-solving skills.
• Contact with outside customers related to basic questions may occur.
• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Required Experience

Experience Experience Details

2+ years of experience in financial/billing environment or an equivalent combination of education and experience on a year for year basis is

Proficient with PC word processing and spreadsheet applications (Excel) is required and the ability to analyze data and perform complicated rate calculations with multiple components

Analytical and problem-solving skills are a must

Preferred Qualifications

• Associate's degree in Business or other related field preferred.
• Technical Skills: Experience using SAP/CCS system a plus.
• Works with limited assistance and moderate supervision.
• Frequent contact with employees in other departments to exchange information, answer billing questions, etc.
• Effective communication and organizational skills are required.
• The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers.
• Must be able to multitask and take ownership of and resolve problems.

PHYSICAL DEMANDS/WORKING CONDITIONS

Work Conditions

Works with supervision and specific instruction. Requires ability to manage multiple tasks and handle stress. Undetected errors would normally result in an adverse effect on employee's work unit.

Physical Effort

Primarily sitting with some standing and walking

Job Hazards

Low hazard associated with normal office environment.

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Job details

Job ID JPC - 211623

Location Lexington, Kentucky, United States

Work Model On-site

Employment Type W-2 Hourly

Job Type Contract

Experience 2-5 years

Industry Energy - Utilities - Gas - Electric

Posted October 21, 2026

Skills Billing financia

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