Billing Analyst

We are looking for an organized, efficient, detail-oriented Billing Analyst to join our Business Operations Revenue Assurance team.  Analyst responsibilities will include interpreting and validating contract terms for billing and payments previously created in our billing systems to ensure no past or future revenue leakage. Manual calculation of CPI, SOFR, and all other calculations performed outside of automated billing/payment systems.  Validating all system generated calculations within the billing/payment systems.  Document all errors encountered and track reduction in revenue leakage.  Update procedures to ensure no future revenue leakage.  Report and track any issues caused by system issues and track to resolution.  Communicate issues encountered and possible revenue recovery values to relationship personnel to discuss possible recovery of lost revenue and/or future changes to billing/payment calculations with customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Review customer contracts to identify current active contracts to utilize for auditing payment/billing. 

• Audit contract payment/billing terms by comparing contract details to current calculations to ensure accuracy for new and existing customers. 

• Validate CPI and SOFR protection and all other manual calculations, document discrepancies, and coordinate payment/billing term corrections and lost revenue/expense calculations. 

• Validate first bill for new customers and recently corrected customers to ensure accuracy prior to payment/billing delivery to customer.  

• Communicate and coordinate with Customer Relationship Managers to provide payment/billing correction information, resolve issues and provide clarifications related to billing/payment calculations and processes. 

• Track issues, determine root cause, update procedures for corrective actions and track system updates  to completion. 

• Query data to assist with investigation of issues. 

• Prepare various monthly reports and data analysis associated with audit activities. 

• Perform tasks associated with standard audit procedures such as pulling documentation and explaining process flows. 

• Identify, document and assist with implementing business process improvements. 

• Miscellaneous duties as assigned. 

SYSTEMS INVOLVED 

• Oracle 

• Microsoft Office 

• CORE/AMP/Morphis/Webtools – billing systems 

• 3rd party systems 

• Proprietary Contract Management and Billing software  

• EDUCATION, EXPERIENCE, REQUIREMENTS 

• 2 plus years of hands-on experience with contract management, billing and/or accounting responsibilities 

• College level accounting coursework, bachelor degree, or equivalent work experience. 

• Proficiency with Microsoft Office products, including Word, Excel, Outlook. 

• Microsoft Access, PowerQuery, PowerBI, SQL experience a plus 

• Hands-on, self-starter with the ability to independently and effectively follow difficult issues through to resolution 

• Must be detail oriented and organized. 

•  Strong ability to multitask. 

• Well-developed verbal and written communication skills 

• Strong critical thinking/problem solving skills 

• Team-oriented 

• Committed to meeting deadlines and flexible to work after hours as needed. 

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