Billing Administrator

A global leader in digital services recognised for innovation sustainability and a people-first culture. We feature in the Gartner Magic Quadrant are listed in the Global 100 Most Sustainable Companies and have been named one of Forbes Worlds Best Employers 2025. At Ricoh we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow contribute and make a positive impact while helping to build a more sustainable future.Find your place. Transform your futureOur purpose is centred on understanding and improving how people work. By focusing on real working experiences we support individuals to develop their skills realise their potential and do work that feels meaningful.People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit how we support our people and how we work together every day creating an environment where you can grow feel valued and make a difference.When you join us you are encouraged to share your ideas challenge the way things are done and work with others to build something better. If you are looking for a place where your voice is heard your development is supported and your work feels meaningful you will feel at home at Ricoh.As an RBS Ricoh Global Services Specialist Billing Administrator youll take ownership of the administration and billing of global customer contracts ensuring invoices are accurate compliant and delivered on time. This is a 12 month FTC with the opportunity to go perm.Your responsibilities will includeManaging and maintaining global customer contracts across EMEA.Producing accurate and timely invoices in line with customer agreements and company processes.Working closely with Ricoh Global Services Shared Service Centre teams and OpCos across Europe.Acting as a dedicated billing contact for assigned customer accounts.Responding to customer queries and resolving billing issues efficiently.Supporting continuous improvement initiatives to enhance processes and customer experience.Helping minimise bespoke billing by promoting standardised processes.Assisting with departmental projects and contributing towards team objectives.Working within a fast-paced high-volume environment where accuracy and customer service are key.Were looking for someone who enjoys solving problems building relationships and delivering excellent service.Youll ideally havePrevious experience in billing contract administration finance administration or a similar operational role.Strong organisational and prioritisation skills.Excellent attention to detail and a high level of accuracy.Confident communication skills both written and verbal.Strong customer service skills with the ability to manage challenging conversations professionally.Good Microsoft Office skills particularly Excel.The ability to manage multiple priorities while meeting deadlines.A collaborative approach and confidence working with colleagues across different countries and cultures.Based in Northampton and can commit to 2 days in the office.DesirableExperience working within a Shared Service Centre or multinational organisation.French German or Spanish language skills.Knowledge of contract administration or invoicing systems.