BilingualSenior Client Service Manager Payroll

ADP is hiring a Bilingual Senior Client Service Manager, Payroll.

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• Do you enjoy collaboration, working with people, and thrive in a fast-paced, friendly environment?
• Are you all about the follow-up and follow through that helps you and your clients work smarter, embrace new challenges, and unlock a world of opportunity?
• Have you got the power to transform problems into first-class solutions?

Well, then you might be just the person we're looking for.

As Bilingual Senior Client Service Manager, Payroll, you'll leverage your Human Capital Management (HCM) and leadership expertise to establish the direction of daily activities; you'll ensure efficient operations and create an overall productive and enjoyable working environment for your team. Key areas of focus include the development and management of a strong team, productive relationships with executive-level client contacts (i.e., Chief Financial Officer, Chief Human Resource Officer, etc.) and collaborative efforts with ADP Sales, HCM Service, Implementation, Product, Operations and any other functional teams as required to drive client outcomes in support of retaining and expanding their teams' books of client business.

Does this sound like you?

• Agile solution seeker. You're a problem solver who always can find the answer even in times of fast-paced change.
• Collaborative spirit. You achieve more with others and value an inclusive culture where you can be you.
• Trusted advisor. You live by integrity and deliver on promises... every time.
• Leadership magnet. You're someone your leader can trust, and someone your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of a vision you share with your leader.

What you'll do: Responsibilities

• Lead daily activities of an Account Manager team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals.
• Ensure team supports and models cultural behaviors including ownership, client advocacy, teamwork, and business acumen to achieve performance metrics.
• Develop and drive client management strategies by leveraging data, analytics, and client experience information focused on the achievement of client desired outcomes.
• Strategize with teams and internal partners to develop effective intervention plans to address challenges related to client health, including direct involvement in activities necessary to stabilize and save at-risk client business.
• Demonstrate a strong ability to communicate with executive clients, including strong executive presence, de-escalation, and relationship management.
• Participate in financial forecast exercises related to their Book of Business, including input to managing loss forecast.
• Effectively manage escalated issues and clients and provide direction.
• Enhanced understanding and implementation of the Business Unit's strategic goals.
• Oversee the use of standard process workflows by team.
• Function as a consultant and business partner to other groups within ADP.
• Train and mentor team members and identify development needs across the team, working directly to coordinate additional training as needed.
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
• Serve as an acting backup to the Director, providing leadership, guidance, and direction to team members in the absence of the Director.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and complete quarterly performance reviews.
• Work in collaboration with associates to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Hire/Fire authority in conjunction with Human Resources.
• May have oversight of Workforce Management to include scheduling and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other Business Units.

Experience you'll need: Required Qualifications

• At least 5 years of experience client service

• At least 3 years of people leadership experience

• Must be fluent in both Spanish and English

• Superior client service skills (both verbal and written) and strong, active listening and communication skills.

• A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.