Automation Systems, Communication Skills, Cross-Functional, Customer Experience, Customer Support/Service, Detail Oriented, Microsoft Product Family, Multilingual, Multitasking, Operational Support, Organizational Skills, Problem Solving Skills, Realtime Operating System, Record Keeping, Resolve Customer Issues, Software Administration, Technical Support, Track Customer Issues
About the Role
We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running.
You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity.
What You'll Do
- respond to customer requests for operational and technical support across phone, chat, email, and video
- troubleshoot robot and software issues in real time and guide users through solutions
- create and update support tickets to accurately document issues and resolutions
- maintain and update customer records as needed
- support tracking and reporting of support analytics
- identify gaps in tools, resources, or processes that impact support effectiveness
- communicate issues that impact customer experience, resolution time, or product performance
What You Bring
- strong problem-solving skills and attention to detail
- ability to work across multiple systems and tools at the same time (Google + Microsoft environments)
- clear and effective communication skills
- ability to stay organized and manage multiple tasks simultaneously
- base understanding of software, automation, or mechatronics (or willingness to learn)
- team-first mindset with a focus on solving problems and supporting customers
What to Expect
- part-time role, on-site
- fast-paced environment with real-time problem-solving
- high level of ownership and autonomy in day-to-day work
- cross-functional collaboration with a variety of teams
Why This Role Matters
This is a high-impact role — you’re the connection between our product and the customer experience.
When you’re successful, customers stay operational, issues get solved faster, and the product continues to improve.