About the Role
We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running.
You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity.
What You'll Do
- respond to customer requests for operational and technical support across phone, chat, email, and video
- troubleshoot robot and software issues in real time and guide users through solutions
- create and update support tickets to accurately document issues and resolutions
- maintain and update customer records as needed
- support tracking and reporting of support analytics
- identify gaps in tools, resources, or processes that impact support effectiveness
- communicate issues that impact customer experience, resolution time, or product performance
What You Bring
- strong problem-solving skills and attention to detail
- ability to work across multiple systems and tools at the same time (Google + Microsoft environments)
- clear and effective communication skills
- ability to stay organized and manage multiple tasks simultaneously
- base understanding of software, automation, or mechatronics (or willingness to learn)
- team-first mindset with a focus on solving problems and supporting customers
What to Expect
- part-time role, on-site
- fast-paced environment with real-time problem-solving
- high level of ownership and autonomy in day-to-day work
- cross-functional collaboration with a variety of teams
Why This Role Matters
This is a high-impact role — you’re the connection between our product and the customer experience.
When you’re successful, customers stay operational, issues get solved faster, and the product continues to improve.