The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX.
For 45+ years, the organization has delivered innovative technology solutions and exceptional support to hotels, resorts, multifamily communities, and master-planned properties.
Schedule: Full-Time | Non-Exempt | Flexible shift opportunities including weekday & weekends
What You'll Do
As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need — your job is to bring great communication, patience, and a genuine desire to help.
In this role, you will:
- Provide technical support to internal and external customers.
- Deliver exceptional support via phone, email, and web-based channels
- Take ownership of customer issues from first contact through resolution
- Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
- Apply active listening and critical thinking to help identify effective solutions
- Guide customers through solutions with patience and professionalism
- Document customer interactions and resolutions accurately within ticketing systems
- Keep customers informed with timely updates on ticket status
- Escalate issues appropriately when needed, with support from experienced teammates
- Collaborate with your team to keep strengthen your technical skills and service quality
- Help create positive customer experiences, even in high-pressure situations
What We Are Looking For
Qualifications:
- 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)
- Bilingual (English & Spanish) required
- Basic computer proficiency (navigating multiple applications/systems at once)
- Ability to multitask, manage time effectively, and work both independently and as part of a team
- Prior exposure to technical support or troubleshooting is a plus, but not required
- Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement
Additional Skills & Attributes
- Strong communication and customer service skills
- Positive, reliable, hardworking attitude
- Willingness to learn new technology, remain coachable and adapt
- Genuine interest in growing a long-term career in technology support
- Ability to work collaboratively with others
Schedule and Attendance Expectations
- Strong attendance and punctuality are essential in this 24/7 call center role
- Employees are expected to remain available and complete scheduled shifts
- Holiday, weekend, weather-related, and rotating shifts may be required
- Overtime may be required based on business needs
What You Can Expect
In this role, employees are supported through a workplace culture centered on training, professional growth, collaboration, and overall well-being — a great launchpad into a tech career.
Perks & Benefits Include:
- Competitive hourly pay
- Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
- Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability
- 401(k) with employer match
- Paid time off + 9 company-paid holidays
- Stocked breakroom with snacks and beverages
- Discounted gym memberships through health providers
- Structured training and career growth opportunities within a stable and innovative technology company
In this role, you're not just answering support calls — you're building a career in technology while helping deliver the experiences people rely on every day.
If you’re dependable, customer-focused, eager to learn, and ready to grow your career in technology, we’d love to hear from you!