Bilingual Support- Automotive Harness

Position Overview:

Key Responsibilities:

• Serve as the primary technical contact for customer concerns involving wire harness quality, engineering, and manufacturing.
• Troubleshoot electrical and assembly issues using wiring diagrams, harness drawings, bills of materials (BOMs), and engineering specifications.
• Perform wire harness repairs and rework, including terminal replacement, wire splicing, circuit rerouting, and installation of protective coverings.
• Ensure all repairs follow approved work instructions and meet customer quality and functional requirements before release.
• Coordinate containment activities to identify and isolate affected products at customer sites and manufacturing facilities.
• Document quality issues and communicate findings and action plans to the manufacturing team in Mexico.
• Lead root cause investigations and corrective actions to prevent recurring problems.
• Support prototype builds, engineering changes, and new product launches.
• Collaborate with Engineering, Quality, Manufacturing, Supply Chain, and Program Management teams.
• Participate in customer meetings and train operators and technicians on proper harness handling, installation, and rework.

Qualifications:

• Fluency in English and advanced spoken and written Spanish.
• Two to five years of automotive industry experience, preferably in wire harness manufacturing.
• Hands-on experience repairing and reworking automotive wire harnesses.
• Technical background in electrical, mechanical, manufacturing, or a related field.
• Ability to read and interpret electrical schematics, harness drawings, and engineering documentation.
• Working knowledge of automotive connectors, terminals, crimping processes, and electrical testing.
• Strong troubleshooting, documentation, communication, and customer service skills.
• Willingness to work shifts as needed.