Key Responsibilities

• Manage standard email and SMS communication queues, executing established processes accurately while meeting defined productivity, quality, and compliance standards.
• Research customer inquiries and provide timely, clear, and professional written responses aligned with company policies and regulatory requirements.
• Negotiate and document appropriate customer solutions through written communication channels while adhering to UDAAP, FDCPA, and applicable state and federal regulations.
• Identify required follow-up actions based on customer information and ensure completion in accordance with compliance guidelines.
• Maintain established performance expectations related to quality, efficiency, and accuracy.
• Follow a structured daily work plan and adapt to changing priorities as business needs evolve.
• Assist supervisors and managers with documenting and updating workflows and procedures as processes are refined or improved.
• Demonstrate professionalism, integrity, and sound judgment in all customer interactions.

Work Schedule:

• Tuesday-Saturday: 8:30am-5:00pm, Sunday's and Monday's Off

• Monday-Thursday: 12:00pm-9:00pm & Friday's 10:00am-7:00pm, Saturday's and Sunday's Off

• Hybrid working schedule after 45 days of in office

• Required to work some Holiday's

Qualifications/Skills:

• Bilingual (Spanish) Required

• 1-2 years of related experience, preferably in a call center, customer service, or collections environment.
• Strong written communication and interpersonal skills with the ability to convey information clearly and professionally.
• Effective problem-solving, negotiation, and conflict-resolution skills.
• High attention to detail with strong organizational and time-management abilities.
• Ability to work efficiently in a fast-paced, deadline-driven, and continuously changing environment.
• Demonstrated ability to follow defined processes and regulatory requirements.

What We Offer:

• Competitive Salary: Starting at $19.00-$21.00 per hour based on experience -
• Annual Bonus and merit increase based on annual performance review
• Eligible for Digital Specialist leveling promotions. Leveling promotion reviews are conducted by management biannually.
• Long term career growth - over 60% of all company openings are filled by internal promotion
• Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions.
• On-site clinic with nurse practitioner
• Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance.
• Safe Harbor 401k plan with company contributions up to 4.5%.
• Casual work environment
• On-site fitness center
• Company paid downtown parking worth up to $1000 annually
• Opportunities to give back to the community by participating in civic and charity events with colleagues.
• Employee Referral Bonus Program
• Dependent Scholarship Program
• Tuition reimbursement program of up to $5000 annually (some restrictions apply)
• Special awards, contests, and ad-hoc incentives
• Ability to work with phenomenal talent and friendly team of professionals

Preferred Qualifications:

• High School Diploma or GED required
• Experience in the credit or collections industry.
• Knowledge of state and federal compliance requirements, including FDCPA