Bilingual Referral Coordinator

Provide phone contact to motivate and encourage patients to complete imaging services and preventive cancer screenings in a timely manner, including CAT scans, MRIs, ultrasounds, colorectal cancer screenings, breast cancer screenings, cervical cancer screenings, and HPV vaccinations. The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast.

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Bilingual Referral Coordinator - Job Overview

Schedule: 8:30AM-5PM

As a Referrals Coordinator, you will play an important part in helping patients access the diagnostic, specialty, and miscellaneous services they need. You will review and process referral requests from clinical staff, obtain required insurance authorizations, coordinate appointments, and help patients navigate financial and social barriers to care.

This is meaningful work for someone who brings compassion, organization, and attention to detail to every interaction. You will help connect patients, providers, insurers, and referral partners so care can happen as smoothly and promptly as possible.

Why This Role Matters

• Make a difference by helping patients complete important tests, screenings, vaccinations, and specialty services.
• Build trusted relationships with providers, referral sources, and the patients you serve.
• Use medical terminology, insurance knowledge, and careful documentation to support quality care.
• Contribute to a Patient Centered Medical Home and the coordination of whole-person care.
• Support performance improvement efforts that enhance the patient experience and continuity of care.
• Join a collaborative clinic-based team where your organization and follow-through create a direct community healthcare impact.
• Grow through meaningful, mission-centered work that strengthens the healthcare ecosystem.

You will balance multiple calls, referrals, authorizations, and follow-up activities while treating every patient with respect and encouragement. If you are passionate about helping people overcome barriers to care and enjoy work built on strong teamwork, this is an opportunity to join our family, develop your skills, and make a lasting difference.

Key Responsibilities

• Review and process all diagnostic, specialty, and miscellaneous referral requests submitted by clinical staff.
• Obtain patient insurance verification and authorization for referrals, and schedule appointments as appropriate.
• Complete phone consultations with clients regarding the status of referrals.
• Review and process prior authorization requests submitted by clinical staff.
• Record all appropriate information via Centricity EHRS.
• Build relationships with providers and referral sources.
• Adhere to regulations for a Patient Centered Medical Home.
• Adhere to all HIPAA Guidelines.
• Maintain working knowledge of and comply with Medicare/Medicaid regulations.
• Ensure proper documentation of service coordination, including attaching all supporting documentation to referrals.
• Follow up on and complete orders for referral locations and providers with the appropriate discipline.
• Initiate completion of forms for provider review and final signature, including but not limited to home health orders and therapy orders.
• Provide phone contact to motivate and encourage patients to complete imaging services and preventive cancer screenings in a timely manner, including CAT scans, MRIs, ultrasounds, colorectal cancer screenings, breast cancer screenings, cervical cancer screenings, and HPV vaccinations.
• Provide reminder phone calls and send letters to patients regarding scheduled appointments to enhance completion of tests, screenings, and vaccines.
• Set and confirm medical appointments as needed, including appointments for other provider services.
• Participate in the Performance Improvement Program for coordination of care.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Required Years of Experience

• One (1) year of experience in medical assistance, referral coordinator, insurance verification, or medical prior authorization

Required Knowledge, Skills, and/or Abilities

• Ability to communicate effectively, both written and orally.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Excellent organizational skills.
• Strong typing and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
• Dependable, independent self-starter who takes responsibility for their work.
• Must be computer savvy with strong MS Office knowledge, including Word, Excel, Outlook, and Power Point.
• Professional written and verbal communications skills.

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.

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