Our Client, a Property and Casualty Insurance company, is looking for a Bilingual Producer Service Representative for their Chicago, IL location.
Responsibilities:
- Demonstrate consistent good quality and performance results.
- Provide consistent service that is customer focused and professional.
- Supporting Field Sales agents with insurance product information
- Assist with basic technical troubleshooting
- Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
- Learn soft skills while communicating with customers
- Focus on customers' needs and develops a customer centric approach in servicing customer's needs.
- Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's.
- Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
- Learn all policy product lines, all procedures for the core and worksite calls.
- Provides support for business partners as needed.
- Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
Requirements:
- Ability to effectively communicate and build strong partnerships with newer employees.
- Basic computer skills and knowledge of database software.
- Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
- Demonstrated attention to detail, organizational skills, and time management skills.
- Ability to work a flexible schedule to meet the needs of the business and performance requirements.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Ability to remain calm in stressful situations.
- Supplemental insurance knowledge and licensing is a plus.
- Bilingual language proficiency
- Bilingual skills (verbal, written, read)
- Competencies
- Problem solving - take an organized and logical approach to thinking through problems and complex issues
- Initiative - Willing to do more than is required or expected
- Adaptability - ability to redirect personal efforts to respond to changing environment
- Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes
- Qualifications - External
- Education And Experience
- High school diploma or general education degree (GED); Associate degree preferred.
- 2+ years' experience in a contact center environment preferred.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities