Bilingual Patient Support Specialist

Bilingual Patient Support Specialist

Job Description

The Bilingual (Spanish/English) Patient Support Specialist serves as the first point of contact for patients in a community health clinic setting. This role provides exceptional customer service in both English and Spanish, supports the smooth daily operations of a Federally Qualified Health Center, and helps patients access primary care, dental, and mental health services. The specialist ensures accurate patient intake, efficient appointment scheduling, and clear communication while maintaining strict confidentiality and compliance with healthcare regulations.

Responsibilities

• Greet and assist patients in a professional, courteous, and welcoming manner in both English and Spanish.
• Serve as the primary point of contact for patients by phone and in person, providing clear and compassionate customer service.
• Manage high-volume phone calls, schedule appointments, and maintain an organized and accurate appointment calendar.
• Facilitate efficient patient check-in and check-out processes, ensuring minimal wait times and a positive patient experience.
• Collect, verify, and update patient demographic information, insurance details, and other confidential documentation in the electronic medical record system.
• Ensure accurate and timely data entry into the electronic medical record (EMR), including use of EPIC, to support clinical and billing workflows.
• Provide patients with accurate information about available services, clinic policies, procedures, and appointment requirements.
• Collaborate closely with medical, dental, and behavioral health staff to coordinate patient care and address patient inquiries and concerns.
• Apply knowledge of medical terminology and provider billing practices when communicating with patients and clinical staff.
• Protect patient privacy and maintain confidentiality by adhering to HIPAA regulations and organizational policies.
• Use Microsoft Office and other administrative tools to prepare, update, and maintain records, forms, and reports as needed.
• Deliver consistent, high-quality customer care and problem resolution in a fast-paced healthcare and call center environment.
• Support general administrative and front-desk tasks to ensure smooth day-to-day operations of the clinic.

Essential Skills

• Bilingual fluency in Spanish and English, with the ability to communicate clearly and professionally in both languages.
• At least 2 years of prior administrative, call center, or customer service experience.
• Strong customer service skills with a focus on empathy, patience, and clear communication.
• Experience with electronic medical records (EMR), preferably EPIC.
• Familiarity with medical terminology and provider billing practices.
• Demonstrated understanding of HIPAA regulations and commitment to maintaining patient confidentiality.
• Proficiency with Microsoft Office and general administrative support tools.
• Accurate data entry skills and strong attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and stay organized in a fast-paced environment.
• Ability to collaborate effectively with medical, dental, and mental health professionals.

Additional Skills & Qualifications

• Previous experience in a healthcare, clinic, or community health setting.
• in a call center or high-volume customer contact environment.
• Strong interpersonal skills and the ability to build rapport with patients from diverse backgrounds.
• Ability to adapt to changing priorities and float between multiple clinic locations as needed.
• Comfort working with confidential information and complex administrative processes.
• Interest in supporting underserved communities and improving access to primary care, dental, and mental health services.

Work Environment

This is an onsite role within a community health clinic environment that provides primary care, dental, and mental health services to residents of public housing communities and surrounding neighborhoods. The schedule is Monday, Wednesday, and Friday from 8:00 a.m. to 5:00 p.m., and Tuesday and Thursday from 8:00 a.m. to 8:00 p.m., with flexibility required to work varying shifts within these hours. There are no weekend shifts. The role involves working at a front desk and in an office setting with computers, phones, and an electronic medical record system (including EPIC and Microsoft Office). Candidates should be comfortable floating between multiple clinic sites in the Greenwich and Stamford areas until staffing is fully in place. Once converted to a permanent employee, team members become eligible for a comprehensive benefits package that includes generous paid time off (vacation, holidays, personal days, and sick time), half-day summer Fridays in select programs, medical, dental, and vision coverage options, a Health Savings Account with employer contributions, Flexible Spending Accounts, a 403(b) retirement plan with employer contribution, employer-paid long-term disability, life and AD&D insurance, an Employee Assistance Program, voluntary opt-in benefits such as critical illness and pet insurance and supplemental life insurance, and tuition assistance after a period of service.

This is a Contract to Hire position based out of Greenwich, CT.

The pay range for this position is $21.60 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Greenwich, CT.

This position is anticipated to close on Oct 26, 2026.

This is a fully onsite position in Greenwich,CT.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.