Bilingual Patient Support Specialist

Job Title: Bilingual Patient Support Specialist

Job Description

The Bilingual (Spanish/English) Patient Support Specialist serves as the first point of contact for patients in a community health clinic setting, providing exceptional customer service and supporting the smooth daily operations of a Federally Qualified Health Center (FQHC). This clinic delivers primary healthcare, dental, and mental health services to individuals and families in public housing communities and surrounding neighborhoods. In this role, you support patients in both English and Spanish, help them navigate services, and ensure that all administrative processes are accurate, timely, and compliant with healthcare regulations.

Responsibilities

• Greet and assist patients in a professional, courteous, and friendly manner in both Spanish and English.
• Serve as the first point of contact for patients, visitors, and callers, ensuring a positive and welcoming experience.
• Manage incoming phone calls, respond to inquiries, and route calls to appropriate staff or departments.
• Schedule patient appointments and maintain an accurate and organized appointment calendar.
• Facilitate an efficient patient check-in process, including verifying personal and insurance information and updating records in the electronic medical record (EMR) system.
• Coordinate patient check-out by confirming follow-up appointments, providing necessary instructions, and ensuring all documentation is complete.
• Collect and verify patient information, insurance details, and other confidential documentation in accordance with HIPAA regulations.
• Perform accurate data entry into EMR systems, including EPIC, and other administrative tools.
• Provide clear and accurate information to patients about clinic services, policies, procedures, and available resources.
• Collaborate closely with medical and dental staff to coordinate patient care, address questions, and resolve issues related to scheduling and documentation.
• Support billing-related processes by applying basic knowledge of provider billing practices and medical terminology.
• Deliver high-quality customer service in person and over the phone, addressing patient concerns and escalating issues when appropriate.
• Provide general administrative support to the clinic, including filing, document preparation, and other clerical tasks as needed.
• Maintain confidentiality and protect patient information in compliance with HIPAA and organizational policies.

Essential Skills

• Bilingual fluency in Spanish and English, with the ability to communicate clearly and professionally with patients and staff.
• At least 2+ years of prior administrative, call center, or customer service experience.
• Strong customer service skills with a demonstrated commitment to patient care and satisfaction.
• Experience with electronic medical records (EMR), preferably EPIC.
• Exposure to or experience with medical terminology and provider billing practices.
• Demonstrated understanding of HIPAA regulations and the importance of maintaining patient confidentiality.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks, prioritize workload, and maintain organization in a fast-paced environment.
• Ability to work effectively with diverse patients and healthcare professionals in a community health setting.

Additional Skills & Qualifications

• Experience working in a healthcare, clinic, or community health environment.
• Prior experience in a call center or high-volume customer service environment.
• Familiarity with Federally Qualified Health Centers (FQHCs) and their mission to serve underserved communities.
• Comfort working with patients from a wide range of backgrounds and needs.
• Strong problem-solving skills and the ability to remain calm and professional under pressure.
• Interest in contributing to a mission-driven organization focused on accessible healthcare.
• Eligibility for and interest in taking advantage of tuition assistance opportunities after six months of service.

Work Environment

This is an onsite position based within community health clinic locations. The standard schedule is Monday, Wednesday, and Friday from 8:00 a.m. to 5:00 p.m., and Tuesday and Thursday from 8:00 a.m. to 8:00 p.m., with a need for flexibility to work shifts within this time window. There are no weekend shifts. The role may require floating between multiple clinic sites in Greenwich and Stamford until all positions are filled. You work in a clinical, patient-facing environment that uses electronic medical record systems such as EPIC and standard office technologies, including computers and Microsoft Office applications. The workplace emphasizes professionalism, confidentiality, teamwork, and high-quality patient care, and offers a comprehensive benefits package upon conversion to a permanent role, including generous paid time off, medical, dental, and vision coverage options, retirement plan contributions, employer-paid long-term disability and life insurance, employee assistance programs, voluntary supplemental benefits, and tuition assistance opportunities.

Job Type & Location

This is a Contract to Hire position based out of Greenwich, CT.

Pay and Benefits

The pay range for this position is $21.60 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Greenwich,CT.

Application Deadline

This position is anticipated to close on Jul 29, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.