LCH is seeking a compassionate, bilingual (Spanish-English) team member to help patients access the care and resources they need. This role combines front desk, patient enrollment, and patient support responsibilities to ensure patients have a positive experience throughout their healthcare journey.
What You'll Do
- Welcome and register new patients in our electronic health record (EHR) system
- Schedule appointments and assist with patient follow-up
- Verify insurance information and help patients understand coverage options
- Assist eligible patients with insurance enrollment and the Sliding Fee Discount Program
- Enroll patients in the patient portal
- Answer phones, return voicemails, and respond to emails in a timely manner
- Coordinate referrals, specialty appointments, lab visits, and imaging services
- Provide interpretation services as needed
- Connect patients with transportation, social services, and community resources
- Screen patients for Social Determinants of Health (SDOH) as appropriate
- Maintain accurate documentation and patient confidentiality
- Deliver exceptional customer service to patients, families, and visitors
Qualifications
- Fluent in Spanish and English (required)
- High school diploma or equivalent
- Strong communication and customer service skills
- Computer proficiency; EHR experience preferred
- Ability to multitask in a fast-paced healthcare environment
- Current driver's license (PA, DE, or MD)
Why Join LCH?
At LCH, you'll make a meaningful impact every day by helping patients navigate healthcare and access the services they need. Join a mission-driven team dedicated to improving the health and well-being of our community.
Earn a Living Where Your Heart Is
At LCH Health and Community Services, we believe the most meaningful work happens when your career reflects your values. Here, you’ll find more than a job—you’ll find a purpose. If you’re looking to earn a living where your heart is and find a career that loves you back, LCH may be the place for you.
LCH provides an opportunity to make a difference. Every day, our team shows up for our community, delivering compassionate, high‑quality care that truly matters. See how a job that loves you back makes a world of difference—not only in your life, but in the lives of the patients and families we serve.
LCH Health and Community Services (LCH) is a non‑profit Federally Qualified Health Center and Patient‑Centered Medical Home serving southern Chester County, Pennsylvania. We are committed to providing integrated, whole‑person care in a bilingual and bicultural environment, ensuring access to high‑quality healthcare for all—regardless of ability to pay.
When you join LCH, you become part of a mission‑driven team that values compassion, collaboration, and community impact. We support our employees with meaningful work, a supportive culture, and the chance to grow while doing something that truly matters.
Come build a career that makes a difference—every single day.