Bilingual Operations Supervisor (Staffing & Logistics)

This role requires strong leadership, compliant recruitment practices, organizational, communication, and bilingual coordination skills to source, onboard, and manage teams responsible for unloading trucks, breaking down and organizing pallets, and handling material handling/stocking tasks. The Bilingual Operations Supervisor (English/Spanish) is responsible for overseeing facility and project operations (specifically supporting major client contracts), ensuring that all activities are properly staffed, organized, and completed efficiently.

Position Summary

The Bilingual Operations Supervisor (English/Spanish) is responsible for overseeing facility and project operations (specifically supporting major client contracts), ensuring that all activities are properly staffed, organized, and completed efficiently.

This role requires strong leadership, compliant recruitment practices, organizational, communication, and bilingual coordination skills to source, onboard, and manage teams responsible for unloading trucks, breaking down and organizing pallets, and handling material handling/stocking tasks. Furthermore, this supervisor acts as our company’s eyes and ears on the ground—managing team members outside the office, overseeing on-site housing coordination, handling minor issues locally, and adhering strictly to the chain of command for escalations.

Key Responsibilities

Operations & Field Management

• Oversee and coordinate operations at assigned client and facility locations.
• Ensure with each location supervisor that all team members are present, prepared, and ready to begin operations at the scheduled start time.
• Develop, manage, and communicate employee schedules based on project requirements and operational needs.
• Assign tasks, delegate responsibilities, and monitor team performance to ensure productivity and efficiency.
• Ensure unloading, pallet breakdown, material organization, and handling activities are completed according to project expectations.
• Provide on-site leadership and support to ensure operations run smoothly and deadlines are met.

Recruitment, Staffing, and Onboarding

• Actively recruit, identify, and onboard qualified bilingual (English/Spanish) employees for assigned projects using high standards of compliance, integrity, and professional conduct.
• Maintain an adequate workforce to meet staffing requirements and operational demands.
• Communicate staffing needs, vacancies, attendance issues, and scheduling changes promptly to the office team.
• Assist with coordinating employee assignments and ensuring appropriate coverage for each shift.

On-Site Housing & Employee Relations Coordination

• Serve as the direct supervisor and primary point of contact for field employees outside the office, including managing responsibilities related to company-provided or managed employee housing.
• Handle minor day-to-day employee issues, conflict resolution, and on-site welfare matters directly.
• Sift through matters using sound judgment, ensuring strict adherence to company policy and chain of command before escalating serious issues to the office.

Training Support

• Support training activities for new and existing employees.
• Help organize training schedules and ensure team members understand their responsibilities, procedures, and performance expectations.
• Provide guidance, coaching, and on-site support to employees as needed.
• Help ensure team members follow established safety procedures and operational guidelines.

Communication and Reporting

• Maintain consistent communication with the office team regarding operations, staffing, and project progress.
• Submit accurate and timely operational reports, including attendance, staffing levels, completed tasks, and any incidents or challenges.
• Keep management informed of operational updates, delays, personnel concerns, and any issues requiring follow-up.
• Escalate problems promptly and collaborate with the office team to implement solutions.
• Provide regular updates to ensure visibility into project performance and operational needs.

Work Schedule and Environment

This position requires availability to work flexible shifts (including non-standard hours) at client work sites. The supervisor must be available during operational hours to coordinate teams, oversee daily or shift-based activities, assist with training, and address staffing, housing, or operational issues as they arise.

WHAT WE EXPECT?

Qualifications and Requirements

• Bilingual fluency in English and Spanish (Required).
• Previous experience in supervision, team leadership, warehouse operations, logistics, staffing, or similar environments.
• Strong organizational, communication, and problem-solving skills.
• Demonstrated ability to recruit responsibly, coordinate, and manage a team of employees.
• Ability to delegate tasks, manage schedules, and prioritize operational needs.
• Comfortable using email, scheduling tools, and basic reporting systems.
• Ability to maintain a flexible schedule based on project requirements.
• Willingness to work on-site at client locations, manage field/housing oversight, and provide hands-on support when necessary.
• Ability to assist with employee training and maintain a productive, professional, and team-oriented work environment.

WHAT ARE WE GOING TO CHECK?

Key Success Factors

• Consistent staffing, regulatory compliance, and readiness for each scheduled shift.
• Efficient coordination and completion of operations.
• Effective recruitment and retention of reliable team members.
• Accurate reporting and proactive, transparent communication with the office.
• Strong team leadership, accountability, and adherence to safety, quality, and company standards.

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