Bilingual Operations Manager

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Bilingual Operations Manager

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Job Details

Career area Office Team Position Type Date Posted 08/05/2026 Location 3843 Oakton Street, Skokie, IL 60076, United States Job ID PDX_MMOCNS_CFE2D5A7-87B5-4499-ABA6-74BEA6618D72_22038132

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3843 Oakton Street, Skokie, Illinois, 60076, US

Operations Manager - Molly Maid of Chicago North Shore - Skokie, IL

$27-$31 per hour base, plus performance-based bonuses

Company Vehicle | Company Cell Phone

Full-time, on-site | Availability Monday-Friday, 7:00 AM-5:00 PM (7:30 AM-4:00 PM most days)

No nights, weekends or holidays

Lead the daily operation of a trusted North Shore home-service business

Each morning, our field teams leave with full schedules and customers relying on us. The Operations Manager ensures they have the people, information, and support needed to deliver on that promise.

This is a hands-on leadership role-not a traditional office manager position. You will:

• Maintain smooth daily operations
• Build and maintain a supportive, high performance culture where positivity and accountability go hand in hand
• Solve scheduling and customer issues in real time
• Help strengthen and grow the business

We've served Chicago's North Shore for 25+ years, earned a 4.9-star Google rating from 445+ reviews, and built a long-tenured team. This is our first leadership hire in over a decade.

What you will own

Daily operations

• Manage schedules, route changes, call-offs, and day-to-day adjustments
• Lead morning launches and keep teams aligned throughout the day
• Use CRM and scheduling tools to keep customers and staff informed

Team leadership

• Coach, support, and hold office and field staff accountable
• Assist with recruiting, interviewing, training, and retention
• Maintain a positive culture of ownership, communication, and problem-solving

Customer experience

• Handle customer calls, texts, and emails professionally
• Resolve issues fully and ensure clear follow-through
• Protect relationships and support repeat business growth

Sales and quality

• Conduct in-home estimates using established pricing and process
• Perform quality checks and coach field teams as needed
• Ensure consistent service standards across all jobs

Administrative support

• Assist with payroll, invoicing, inventory, and recruiting tasks
• Support day-to-day operational needs as required

What we are looking for

• Fluent English and Spanish (required)
• Prior experience leading employees and daily operations (required)
• Experience in fast-paced service environments (home services, healthcare, hospitality, restaurants, logistics, property management, etc.) preferred
• Experience with hiring, training, coaching, and accountability
• Strong customer service judgment and communication skills
• Comfort using CRM systems, google suite, scheduling tools, email, and text platforms
• Ability to prioritize and make decisions independently
• Valid Illinois driver's license and insurable driving record
• Ability to pass a background check (as permitted by law)
• Availability to work on-site Monday-Friday from 7:00 AM to 5:00 PM (7:30-4PM most days).

What we provide

• $27-$31 per hour, based on experience
• Performance-based bonus program (after 90-day introductory period)
• Paid Time Off and Holiday Pay after 90 days
• Paid, hands-on training in systems, scheduling, estimating, and quality control
• Company vehicle for work-related estimates and inspections (gas and insurance included)
• Company cell phone after 90 days
• Branded apparel
• Consistent Monday-Friday schedule (no nights, weekends, or holidays)
• Direct access to ownership and input into business operations and growth

We are actively interviewing qualified candidates. Apply today!

You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which may vary among franchise owners. KAT MM LLC dba Molly Maid of Chicago North Shore is an equal opportunity employer.

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At Molly Maid, our franchise owners have been preferred employers for more than 40 years because they put a strong emphasis on our people. They provide team members with a fun, rewarding work experience, career growth and advancement opportunities, and a company they can proudly represent.

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All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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I acknowledge that each independent Molly Maid franchise hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Molly Maid ("Franchisor") nor its affiliates have the power to : (1) hire, fire or modify the employment condition of franchisee''s employees; (2) supervise and control franchisee''s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Molly Maid is NOT the employer and/or joint employer for: (i) any of the job opportunity listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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