The ideal candidate has hands-on patient care experience, strong communication skills in both English and Spanish, and the ability to thrive in a high-volume medical environment while maintaining accuracy, professionalism, and compassion. As the first point of contact for patient care, this role plays a critical part in delivering a positive patient experience while supporting physicians, nurses, and clinical staff.

Overview

We are seeking a Bilingual Medical Assistant II (English/Spanish) to provide both clinical and administrative support in a fast-paced outpatient healthcare setting. As the first point of contact for patient care, this role plays a critical part in delivering a positive patient experience while supporting physicians, nurses, and clinical staff.
The ideal candidate has hands-on patient care experience, strong communication skills in both English and Spanish, and the ability to thrive in a high-volume medical environment while maintaining accuracy, professionalism, and compassion.

Responsibilities

Clinical Support

• Greet and prepare patients for examinations and treatments.
• Discuss symptoms and collect patient health information.
• Accurately enter patient information into Electronic Medical Records (EMR).
• Measure and record vital signs.
• Administer injections and medications as permitted by certification and state regulations.
• Perform diagnostic tests and screenings.
• Collect specimens and perform blood draws/phlebotomy procedures.
• Sterilize and clean medical equipment.
• Prepare and maintain examination rooms.
• Collaborate closely with physicians, nurses, and other healthcare professionals to support quality patient care.

Administrative Support

• Maintain accurate patient records and documentation.
• Support clinic workflow and patient scheduling activities.
• Utilize Microsoft Outlook and other computer applications effectively.
• Ensure compliance with clinical policies, procedures, and patient privacy standards.
• Deliver exceptional customer service to patients and families.

Required Qualifications

• Bilingual in English and Spanish (Required)
• 1-3 years of Medical Assistant experience in a back-office direct patient care environment.
• Active Medical Assistant certification or applicable state licensure ( RMA/CMA).
• Current CPR certification.
• Less than 2 years of professional leadership experience.
• Experience working in a fast-paced, high-volume healthcare environment.
• Experience using Microsoft Outlook.
• Basic computer proficiency.
• Excellent verbal and written communication skills.
• Strong teamwork and interpersonal skills.
• Ability to successfully complete required Tuberculosis (TB) screening.
• Passion for improving patient experiences and healthcare outcomes.

Preferred Qualifications

• High School Diploma or equivalent.
• Hands-on professional phlebotomy experience.
• Experience with Electronic Medical Records (EMR).
• Experience with HEDIS measures and quality programs.
• Medication and vaccine administration experience.
• Knowledge of:
  • CPT Coding
  • ICD Coding
  • CAHPS/HOS patient experience measures
  • Value-Based Care programs
• Active certification or registration through organizations such as:
  • American Association of Medical Assistants (AAMA)
  • National Healthcareer Association (NHA)
  • American Registry of Medical Assistants (ARMA)
  • National Association for Health Professionals (NAHP)
  • American Medical Technologists (AMT)
• Active ARRT/Radiologic Technologist license (if applicable).