Highlights
The Air Import Operations Coordinator will support the efficient movement and importation of shipments while ensuring timely delivery, accurate documentation, regulatory compliance, and a high level of customer service. Overview: Join our team as an Air Import Operations Coordinator, where you'll be pivotal in ensuring the timely movement of shipments and maintaining efficient communication with clients and overseas agents.
Numbers & Facts
| Location | Springfield Gardens, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $48,000–$70,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Website | https://www.comrise.com/en |
Description
Overview:
Join our team as an Air Import Operations Coordinator, where you'll be pivotal in ensuring the timely movement of shipments and maintaining efficient communication with clients and overseas agents. Your attention to detail and proactive approach will be instrumental in meeting key performance indicators (KPIs) and optimizing our logistics processes.
The Air Import Operations Coordinator will support the efficient movement and importation of shipments while ensuring timely delivery, accurate documentation, regulatory compliance, and a high level of customer service. The role will provide hands-on exposure to shipment coordination, customs clearance, air cargo operations, transportation, and international logistics.
Key Responsibilities:
- Open and maintain shipment files in the designated logistics system, ensuring information and documentation are complete and accurate.
- Monitor air import shipments from arrival through final delivery and provide timely status updates to customers and overseas agents.
- Verify cargo arrival information and coordinate with customs brokers to facilitate timely customs clearance.
- Coordinate with airlines, cargo terminals, ground handlers, trucking companies, bonded warehouses, CFS facilities, and other logistics partners to support the efficient movement of freight.
- Arrange pickups and final deliveries and monitor shipments to ensure service commitments are met.
- Communicate proactively with customers regarding shipment delays, documentation discrepancies, customs issues, and other operational matters.
- Assist with reviewing and maintaining shipment documentation and records in accordance with company procedures and applicable regulatory requirements.
- Assist with resolving customer, carrier, and vendor issues while maintaining professional and effective communication.
- Prepare transaction and shipment reports to support accurate and timely customer billing.
- Maintain accurate shipment status information within applicable logistics management systems.
- Learn and support bonded cargo, customs clearance, and other import-related processes as applicable.
- Collaborate with colleagues, supervisors, and department managers to support daily operational requirements.
- Perform additional duties and special projects as assigned.
Job Qualifications:
- Minimum of 1 year of Air Import operations experience is highly preferred.
- Strong communication and interpersonal skills.
- Proactive with strong organization skills.
- Proficiency in Microsoft Office and computer skills.
- Excellent written and verbal communication skills.
- Experience with Cargowise is a plus.
- Previous experience in freight forwarding is highly preferred.
- Bilingual in English and Mandarin required as this role will communicate with English and Mandarin speaking stakeholders.
Benefits
401K, Life Insurance
About Company
Headquartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. For over 38 years, we have delighted our clients and consultants by focusing on customer satisfaction, innovation, and flexible workforce solutions!
Our team partners with top-performing companies across the Medical Device, Financial Services, Information Technology and Engineering industries. Our Cross Border Division connects professionals in North America and Asia with employers both locally and internationally.
Comrise has been awarded "Best of Staffing Client Satisfaction” for the last nine years.
Specialties: Managed IT Solutions, Big Data Solutions (Training, Staffing, Consulting, BDaaS), and Workforce Solutions (Staff Augmentation, Recruiting, RPO, Payrolling)