| Location | Charlotte, NC |
| Job Type | Full-time |
| Industry | Other/Not Classified |
| Salary | $60,000 Per Year |
| Headquarters | Atlanta, Georgia, US |
| Additional Compensation | Bonus |
| Website | https://activ8usjp.com/ |
A finance/banking company is looking for a Bilingual Japanese/English Customer Support Specialist to join their team in Charlotte, NC. This position is responsible for providing administrative support to Relationship Managers, maintaining customer information, conducting KYC processes, coordinating loan and deposit processes for customers. A bachelor’s degree, 2-3 years of client facing experience at a major financial institution, Corporate Cash Management/Treasury services system/product implementation experience, and the ability to speak Japanese are required. This is a hybrid, full-time, non-exempt position, with excellent benefits including 401k, plus bonus.
Bilingual Japanese/English Customer Support Specialist Duties:
-Provide a high level of service to customers and maintain customer information in various databases
-Assist customers in opening accounts and CMS and deposit business inquiries.
-Conduct KYC processes and collaborate with CPAD and BCDAD to complete customer account related tasks
-Provide high-level administrative support for Japanese-American Relationship Managers
-Perform scheduled activities using WIP, Ticklers, and Ad Hoc Reports to process daily work in a timely, accurate and proactive manner
-Perform accurate record keeping of all transactions according to policy
-Provide information necessary to prepare credit applications and memos
-Prepare CMS and forex documents, brochures and proposals
Bilingual Japanese/English Customer Support Specialist Skills:
-Must have a bachelor’s degree or higher
-Must be able to speak/read/write Japanese
-Must have 2-3 years of client facing experience
-Experience in Financial Services is a big plus
-Proficient skills on MS Excel & PowerPoint
Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 26 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.
We prioritize direct applicants; third-party resumes may not be reviewed.