A prestigious Personal Injury law firm in Houston's Montrose area is seeking a
Bilingual Intake Assistant to join its growing team. This is an excellent opportunity for a customer-focused professional
who is fluent in both English and Spanish and enjoys helping clients through the initial stages of the legal process. The firm offers a collaborative, supportive culture, excellent benefits, and outstanding work-life balance.
Position: Bilingual Intake Assistant (Spanish/English)
Location: Houston, TX (Montrose Area) Free Parking
Pay: up to $60K + bonuses
Responsibilities- Serve as the first point of contact for prospective clients via phone, email, and in person.
- Conduct initial client intake interviews in both English and Spanish.
- Gather, verify, and document client information accurately.
- Assess potential cases and route inquiries appropriately.
- Schedule consultations and coordinate appointments with attorneys and legal staff.
- Maintain accurate client records and update case management systems.
- Provide exceptional customer service while demonstrating empathy and professionalism.
- Follow up with prospective clients and assist with onboarding new cases.
- Perform general administrative duties to support the legal team.
- Maintain confidentiality and professionalism when handling sensitive information.
Qualifications- Bilingual in English and Spanish (fluent verbal and written communication required).
- Minimum 6 months of legal experience, preferably within a personal injury practice.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Excellent organizational skills with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and legal case management software is a plus.
- Positive attitude, dependable work ethic, and a team-oriented mindset.
HOUDT42