Bilingual Insurance Verification Specialist

What You’ll Do 

Position Summary

TheInsurance Verification Specialist (Greeter)will be an integral part of theSuvidaHealthcare team. TheInsurance VerificationSpecialist willbe the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visitSuvidaHealthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, andassistingwith other clinical clerical tasks. 

Responsibilities

• Ensures the highest level of customer service possible  

• Displays respect and concern for all patients  

• Attends all clinic huddles and clinic monthly meetings  

• Greets and Welcomes patients to the clinic  

• Assistspatients to the seating area  

• Assistspatients in wheelchair to the seating area  

• Assistspatients with scheduling transportation to and from the clinic  

• Ensures all insurance benefits are verified and active  

• Collects any co-pays necessary for patient’s visit  

• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed  

• Manages patient referrals by processing them and obtaining authorizations  

• Assistsin scheduling appointments for patient’s referrals  

• Updates patient information and making changes to EMR platform  

• Other Duties as assigned  

What You’ll Bring

Knowledge, Skills, and Abilities

• 1+ years progressive work experience in the healthcare industry  

• 2+ years of customer service  

• Bi-lingual-(English/Spanish)required  

• Experience managing referrals and authorizations preferred  

• Experience in Value-based care operations preferred   

• Experience documenting electronic medical records  

• Comfortable working independently  

Education, Experience, Licensure, or Certification Requirements

• High School Diploma or equivalent required 

• Bachelor’s in Healthcare Administration, Business, or Hospitality preferred  
• CPR/BLS Certified (or willing to obtain within 7 days of employment) 

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.