Bilingual Insurance Customer Service Representative

Spanish is required for this role. A large share of our clients prefer to do business in Spanish, and we need someone who can serve them fully in that language not just greet them and switch to English.

You will be the first person clients reach when they call, email, text, or walk into the agency. Your job is to make that contact clear, accurate, and professional in Spanish and in English. You will answer questions about existing policies, take payments and billing questions, send ID cards and proof of insurance, and process everyday service changes such as a new address, a vehicle, a driver, or a mortgage company.

You will also keep the agency moving. That means scheduling reviews and appointments, following up when something is still open, updating the client file after every conversation, and making sure nothing sits unfinished. You will work closely with the agent on quotes and coverage changes, and you will learn how personal auto, home, and renters policies work so you can explain them in plain language.

This is a client-facing role in a local Farmers agency. The pace is steady, the details matter, and the people you help live in northern Illinois and nearby Wisconsin. We will train you on our systems and on insurance basics. What we cannot train is fluency: you must already speak and write Spanish well enough to handle a full service call without pausing to translate.

Over time, a strong person in this seat can learn more of the book of business, help with renewals and retention, and, if licensed, move into producing new business. The starting need is service: be the reliable Spanish-and-English voice of the agency.

Salary Range: $17.00 - $19.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Parental Leave

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Answer calls, emails, and messages in Spanish and English
• Help clients with billing, payments, ID cards, proof of insurance, and basic coverage questions
• Process changes: address, vehicles, drivers, and mortgagee updates
• Schedule appointments and follow up in the clients language
• Enter and update information accurately in the agency system
• Document every conversation and follow up on open items

• Fluent Spanish, spoken and written (required)
• Fluent English, spoken and written
• At least 1 year of customer service experience
• Clear phone and writing skills in both languages
• Organized, accurate, and reliable with follow-up
• Comfortable with email and basic computer work
• Valid drivers license and able to work in the office
• Eligible to work in the United States