BILINGUAL INSURANCE CALL CENTER AGENT

BILINGUAL INSURANCE CALL CENTER AGENT

LOCATION:Tampa, FL | Onsite

COMPENSATION & SCHEDULE
• $18.00/hour (***potential to make up to $21.50/hour after training, certifications and promotions to different coverage levels***) 

• Training: Monday–Friday, 9:00 AM–5:30 PM
• Post-training shifts may vary between 8:00 AM–8:00 PM; flexibility for overtime and weekends required
 • Start Date: September 14, 2026

ROLE IMPACT: Serve as a front-line resource for policyholders, insurance agents, and mortgage companies in a high-volume insurance call center. Provide accurate, professional support in English and Spanish for policy, billing, mortgage, and First Notice of Loss (FNOL) inquiries. Success requires reliable attendance, efficient navigation of multiple systems, and a customer-focused approach under pressure.

KEY RESPONSIBILITIES
• Handle high-volume inbound calls and assist with coverage, billing, mortgage, policy, and FNOL inquiries.
• Research questions, explain established procedures, and provide accurate information in English and Spanish.
• Process policy endorsements, mortgage updates, document uploads, and accurately document customer interactions.
• Navigate multiple systems and screens while resolving concerns and de-escalating customer issues professionally.
 • Meet established service, quality, productivity, attendance, and scheduling expectations.

MINIMUM QUALIFICATIONS
• Bilingual fluency in Spanish and English with strong verbal communication and a professional phone presence required.
• 2+ years of high-volume customer service or call center experience required.
 • Strong computer and multitasking skills, reliable transportation to the Tampa worksite, dependable attendance, and flexibility to work varying shifts, overtime, and weekends as needed required.

CORE TOOLS & SYSTEMS
• Microsoft Word, Outlook, and Excel
• Call center telephony platforms
• CRM (Customer Relationship Management) and policy management systems
 • Multiple-screen customer service environments

PREFERRED SKILLS
• Insurance industry experience with knowledge of insurance terminology, policies, billing, or claims.
• First Notice of Loss (FNOL), policy endorsement, or mortgage-related insurance experience.
 • Customer de-escalation, conflict resolution, or negotiation experience.

LEGAL NOTICE
 By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy