Bilingual In-Take Coordinator

• Customer Service to greet participants in person and over the phone.
• Collect information and documents to determine eligibility for services and refer to the appropriate person for services within the organization or community partner.

• Enter data and upload documents into EmpowOR, our data management system.
• Communicate detailed information to FAC staff that accurately depicts the current situation of the participant/family.
• Track and report statistics about those calling in for assistance.

• Answering the phone or greeting participants utilizing customer service skills.

• Return initial phone calls for assistance, reply to inquiry emails, and provide applicable program information to community members, stakeholders, and partners.
• Conduct an initial screening to ensure client eligibility utilizing an intake screening tool. 
• Register participants/families with confidentiality into the program, records, collects, stores, enters, copies, and uploads all pertinent documents and information to EmpowOR used by the FAC Program.
• Coordinate with Case Managers and Wellness Coordinator to track and keep up to date all participant information and documentation.
• Maintain positive relationships with nonprofit organizations, social services providers, and other community partners, including other JRF programs.
• Schedule participant appointments and perform periodic follow up with participants who are missing any items.
• Provide support with identifying resources for participants and make a direct connection with the person to contact for referrals.
• Support “My Choice Store” with food pick up and on shopping days when needed.
• Assist with the creation of visual materials, brochures, flyers, and marketing materials.
• Attend and contribute to team meetings.
• Perform other work-related duties as needed or as assigned by Supervisor.

• High School Diploma and at least two (2) years’ experience providing customer service, preferably in work related to the delivery of family assistance with specific focus or passion for serving the community.
• Have knowledge of or experience with providing empathetic customer service.   
• Proficient knowledge of Microsoft Office products, specifically Word, Excel, Outlook, and PowerPoint.
• Must be well-organized and have good time management skills.
• Ability to acclimate easily to policy changes and responsibilities.
• Take initiative and be able to work in a team setting and independently.
• Must be culturally sensitive considering our responsibility as a Community Action Agency to commit ourselves to the health and well-being of all, and to address systems and structures to dismantle disparities and inequities.
• Must be able to speak, read, and write English/Spanish proficiently.

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