Bilingual Human Resources Customer Service Representative (English/Spanish) | HR CSR
Location: Remote, Nashville, TN Area
Work From Home Opportunity
Pay: $18/hr.
Are you
bilingual in English and Spanish and passionate about delivering exceptional customer service? Join a team where your language skills and commitment to helping others make a meaningful impact every day.
We are seeking professional, customer-focused Bilingual Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries.
This is an excellent opportunity for experienced call center professionals looking to build a rewarding remote career.
Location Requirement
This is a 100% remote position; however, candidates must reside within 25 miles or approximately a 45-minute commute of the Nashville, Tennessee area.
What You'll Do
As a Bilingual Human Resources Customer Service Representative, you will:
* Answer inbound calls from English and Spanish speaking employees and former employees regarding Human Resources and Benefits.
* Provide accurate information and resolve customer concerns in a timely, courteous, and professional manner.
* Document all customer interactions and transactions within company systems.
* Research outstanding issues and follow through until complete resolution.
* Respond to customer inquiries submitted through the online Contact Us feature.
* Explain HR policies, procedures, and benefits in a clear and easy to understand manner.
* Maintain confidentiality while handling sensitive employee information.
* Escalate recurring or technical issues to leadership as appropriate.
* Navigate multiple software applications while assisting customers.
* Meet quality, productivity, attendance, and customer service expectations.
* Participate in required meetings, coaching sessions, and ongoing training.
* Support peak business periods as call volumes increase.
Training & Schedule
Paid Training
Monday through Friday
8:30 AM to 5:30 PM
Regular Schedule
* Your assigned schedule will be provided during the final week of training.
* Candidates must be available to work Monday through Friday between 9:00 AM and 6:00 PM.
* Perfect attendance during training is required.
Qualifications
* Must be at least 18 years of age.
* High School Diploma or GED required.
* Bilingual in English and Spanish, with the ability to communicate professionally in both languages.
* Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
* Excellent verbal and written communication skills.
* Strong customer service and problem solving skills.
* Ability to multitask in a fast paced call center environment.
* Strong computer skills with the ability to navigate multiple software applications simultaneously.
* Ability to work independently while contributing to a collaborative team environment.
* Strong attention to detail and commitment to maintaining confidentiality.
Remote Work Requirements
To be successful in this role, you must have:
* A dedicated, quiet workspace that is secure, free from distractions, and inaccessible to others during working hours.
* A home workspace that can successfully pass a virtual workspace inspection.
* Reliable wired high speed internet service. Wi-Fi, mobile hotspots, and 5G internet services are not permitted while working.
* Minimum internet requirements:
* Download Speed: 25 Mbps or higher
* Upload Speed: 10 Mbps or higher
* Ping: 175 ms or less
* Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process.
* Ability to participate in a virtual workspace review and provide a recent headshot as part of the onboarding process.
Company Equipment Provided
Company equipment will be shipped prior to your start date and includes:
* Laptop
* Monitor
* Keyboard
* Mouse
* Headset
* Required cables
An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.
An adult age 18 or older must be available to sign for the UPS delivery.
Why Join Our Team?
* 100% Remote position
* Monday through Friday schedule
* Company provided equipment
* Paid training
* Weekends off
* Supportive and collaborative work environment
* Opportunity to build valuable Human Resources and Benefits experience
* Career growth opportunities
* Use your bilingual skills to make a positive impact by helping employees receive the support they need
If you're a bilingual customer service professional ready to take the next step in your career while working from home, we encourage you to apply today!Location: Remote, Nashville, TN Area
Work From Home Opportunity
Pay: $18/hr.
Are you
bilingual in English and Spanish and passionate about delivering exceptional customer service? Join a team where your language skills and commitment to helping others make a meaningful impact every day.
We are seeking professional, customer-focused Bilingual Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries.
This is an excellent opportunity for experienced call center professionals looking to build a rewarding remote career.
Location Requirement
This is a 100% remote position; however, candidates must reside within 25 miles or approximately a 45-minute commute of the Nashville, Tennessee area.
What You'll Do
As a Bilingual Human Resources Customer Service Representative, you will:
* Answer inbound calls from English and Spanish speaking employees and former employees regarding Human Resources and Benefits.
* Provide accurate information and resolve customer concerns in a timely, courteous, and professional manner.
* Document all customer interactions and transactions within company systems.
* Research outstanding issues and follow through until complete resolution.
* Respond to customer inquiries submitted through the online Contact Us feature.
* Explain HR policies, procedures, and benefits in a clear and easy to understand manner.
* Maintain confidentiality while handling sensitive employee information.
* Escalate recurring or technical issues to leadership as appropriate.
* Navigate multiple software applications while assisting customers.
* Meet quality, productivity, attendance, and customer service expectations.
* Participate in required meetings, coaching sessions, and ongoing training.
* Support peak business periods as call volumes increase.
Training & Schedule
Paid Training
Monday through Friday
8:30 AM to 5:30 PM
Regular Schedule
* Your assigned schedule will be provided during the final week of training.
* Candidates must be available to work Monday through Friday between 9:00 AM and 6:00 PM.
* Perfect attendance during training is required.
Qualifications
* Must be at least 18 years of age.
* High School Diploma or GED required.
* Bilingual in English and Spanish, with the ability to communicate professionally in both languages.
* Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
* Excellent verbal and written communication skills.
* Strong customer service and problem solving skills.
* Ability to multitask in a fast paced call center environment.
* Strong computer skills with the ability to navigate multiple software applications simultaneously.
* Ability to work independently while contributing to a collaborative team environment.
* Strong attention to detail and commitment to maintaining confidentiality.
Remote Work Requirements
To be successful in this role, you must have:
* A dedicated, quiet workspace that is secure, free from distractions, and inaccessible to others during working hours.
* A home workspace that can successfully pass a virtual workspace inspection.
* Reliable wired high speed internet service. Wi-Fi, mobile hotspots, and 5G internet services are not permitted while working.
* Minimum internet requirements:
* Download Speed: 25 Mbps or higher
* Upload Speed: 10 Mbps or higher
* Ping: 175 ms or less
* Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process.
* Ability to participate in a virtual workspace review and provide a recent headshot as part of the onboarding process.
Company Equipment Provided
Company equipment will be shipped prior to your start date and includes:
* Laptop
* Monitor
* Keyboard
* Mouse
* Headset
* Required cables
An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.
An adult age 18 or older must be available to sign for the UPS delivery.
Why Join Our Team?
* 100% Remote position
* Monday through Friday schedule
* Company provided equipment
* Paid training
* Weekends off
* Supportive and collaborative work environment
* Opportunity to build valuable Human Resources and Benefits experience
* Career growth opportunities
* Use your bilingual skills to make a positive impact by helping employees receive the support they need
If you're a bilingual customer service professional ready to take the next step in your career while working from home, we encourage you to apply today!
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.comBenefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.