BILINGUAL GROUP SALES CENTER COORDINATOR

RESPONSIBILITIES

Essential Functions

• Call Center:

• Respond to, and whenever possible, resolve customer questions and complaints promptly and in a manner that reflects the Mission, Vision, and Spirit of the USSRC in a timely, courteous, and efficient manner.

• Promote courteous customer service; closely monitor and ensure that customer hold time and abandonment rate is kept in an acceptable range and as needed answer 800-line promptly to always ensure excellent customer care.

• Ensure that all reservations received by email or online as well as all adjustment forms for cancellations, refunds, transfers, add-ons, decamped bookings for individual trainees, etc., are processed in an expedient manner.

• Ensure that all trainees confirmations and information is emailed and/or mailed in a timely manner.

• Meet or exceed the expectation of the Assistant Director of Sales/Sales Center Manager for the timely and accurate completion of related tasks and assignments.

• Other Sales duties:

• Coordinates with Groups Sales Coordinators on clients who need updates and completion on registration, forms, and payments of their groups.

• Monitors and proactively monitors Individual camper's missing health form, scuba forms, and transportation forms.

• Ensure that missing forms are completed, missing fees collected and entered into the computer and forwarded to Camp operations in timely manner that meets deadlines.

• Responds to customers on the sales lead list utilizing electronic and traditional means of providing information about the Center and its programs.

• Meet or exceed the expectations of the Sales Manager, Assistant Director of Sales, and Director of Sales for the accurate and timely completion of related tasks and assignments.

The above duties reflect the general responsibilities necessary to describe the principal work functions of the job and shall not be considered as a detailed description of all work requirements that may be in the position.

Supervisory Responsibilities: Yes

Travel Required: No

QUALIFICATIONS

Required Education

• Minimum high school diploma or equivalent (GED).

Required Experience

• Minimum of 2 years of customer service experience. Must be able to handle a high stress environment with a consistently pleasant attitude.
• Fluency in Spanish, including speaking, reading, and writing, is required.
• Computer Experience: Knowledge of standard PC computers and Windows based operating systems; including Microsoft Office, calendar scheduling, internet research, and other required software applications on personal computer.
• Experience with Microsoft Excel required.

OTHER REQUIREMENTS

Physical Requirements

This position has the following special requirements:

• Walking and climbing (stairs) to access other departments, buildings, and to travel.
• Sitting for long periods of time (4-6 hours) developing proposals, corresponding with donors, and handling other documents.
• Standing for short periods of time (2-4 hours) conducting presentations to potential donors, agencies, individuals, and officials.
• Carrying and lifting supplies and equipment up to 30lbs waist high.
• Bending, kneeling, and reaching to experience all areas of the USSRC and to conduct tours.
• Sight, reading, wrist movement, and feeling to operate computer terminal, handle documents, operate automobile for travel, and interact with donors.
• Talking and Hearing to communicate with supervisors, co-workers, and donors in person and over the telephone.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

• This position involves working in a climate-controlled office environment. This position deals extensively with individuals and organizations on behalf of the U.S. Space & Rocket Center and the Foundation. This position deals with employees who interact with assigned area of responsibility.

Expected Hours of Work

Monday - Friday, 9 am - 5 pm.

DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.