Bilingual French - Roadside Assistance Agent (Remote-Full Time)

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Bilingual French- Roadside Assistance Agent (Remote-Full Time)

Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member.

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.

Our customer's safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

This job might be for you if:

• You are a dependable team player with a positive attitude
• You obtain the aptitude to work in a critical thinking atmosphere
• You enjoy a self-paced, educational work environment
• You enjoy speaking with and helping people
• You are empathetic and solution oriented
• You are comfortable with eLearning and remote leadership management
• You are comfortable navigating multiple computer programs at one time

Minimum Qualifications:

• Must be fluent in both English and French
• Complete Criteria Assessments: Tech Skills + Game
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Intermediate keyboarding and computer skills
• Active and Attentive listener
• Ability to type while talking (40 WPM or higher is a plus)
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Willingness to incorporate feedback to constantly improve performance
• Possess can-do-confidence

Perks of joining the U-Haul Team!

Compensation:

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws).

Exclusive U-Haul Benefits Designed for Your Success:

At U-Haul, our full-time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals.

Scheduling Requirements:

• Roadside Assistance is open 24/7/365 to assist customers

• Full-time team members are scheduled to work 40 hours weekly, with a current emphasis on the following days/times (all in Arizona time):

• Monday: 10:30 AM - 5:30 PM

• Tuesday: 12:00 AM - 10:00 AM

• Wednesday: 3:30 PM - 5:30 PM & 10:00 PM - 12:00 AM

• Thursday: 3:30 PM - 7:00 PM

• Friday: 3:30 PM - 5:30 PM

• Saturday: 10:30 AM - 6:00 PM

• Sunday: 12:00 AM - 7:30 AM

• Must be available on the weekend, either Saturday and Sunday

• Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Education and Development (Training) Explained:

• Self-motivated education at our very own U-Haul University.
• Self-motivated supplementary eLearning.
• Assist customers within the first week of employment.
• Customer interactions with instructors' support during initial education.
• Skillset-driven continued education coordinated by your manager.
• Fast-paced, hands-on instruction with a set schedule.
• Learn and begin performing some of your job duties with customers the first day.

Work From Home Requirements:

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

• Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may