Bilingual Family Support Specialist

Reporting and Program Coordination : Prepare and submit weekly census reports, monthly, quarterly, and annual compliance report data monitoring, and required CDE and immunization reports; coordinate with ECE classroom teachers, program supervisors and family support team members to ensure families records are accurate. Enrollment and Eligibility Management : Manage waiting lists, identify classroom vacancies, coordinate enrollment and intake, complete eligibility certifications and recertifications, and maintain required documentation for subsidized childcare and funding programs.

Job Description:

Bilingual Family Support Specialist

Early Care and Education Programs

 

 

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

 

Division and Program Description

Felton’s Children, Youth, Families, and Transitional Age Youth Division provides comprehensive early care and education, family support, and mental health services to more than 400 families across San Francisco. Through a two-generation approach, Felton’s Family Support Services promote family well-being and healthy child development by incorporating the Strengthening Families Framework. This approach emphasizes five key protective factors: parental resilience, social connections, knowledge of parenting and child development, concrete support in times of need, and the social-emotional competence of children. By integrating these protective factors, Felton provides a comprehensive, coordinated continuum of services that allows families to access multiple resources and support in one location. This family-centered approach fosters strong, trusting relationships with staff while empowering families to build stability, strengthen their resilience, and support their children’s healthy development.

 

Job Description

Bilingual Family Support Specialists (BFSS) manage a caseload of approximately 75 families enrolled in Felton’s Early Care and Education (ECE) programs. They support and monitor eligibility, recruitment, selection, enrollment, immunization records, attendance, and program compliance requirements across various funding sources, including CDE, DEC, Title V, Title XVII, Vouchers, and Preschool for All.

 

BFSS conduct family needs assessments during enrollment to identify family needs, connect families with resources, and provide referrals to on-site services and community partners. Their primary role is to build strong, trusting relationships with families while providing individualized support, service coordination, and parent education. BFSS collaborates with parents and caregivers to establish and achieve family goals that promote children’s healthy development, education, and well-being.

 

BFSS maintain accurate enrollment and family support records, prepare reports, and ensure compliance with program standards, regulations, and funding requirements. This position requires sound judgment, critical thinking, and the ability to make informed decisions in accordance with established policies and procedures.

 

BFSS serve as key liaisons among families, Felton staff, community agencies, and the public to facilitate effective communication and coordinated services. They promote family engagement and empower parents to support their children’s development while respecting each family’s cultural background, strengths, and individual circumstances.

 

Additionally, BFSS support community outreach and enrollment efforts, family resource navigation, referrals, and other family support activities aligned with the division’s goals and program needs.

 

Specific Responsibilities

• Family Records: Maintain accurate, complete, and confidential family records, document outreach and recruitment activities, track enrollment records and recertification requirements for enrollment.
• Enrollment and Eligibility Management: Manage waiting lists, identify classroom vacancies, coordinate enrollment and intake, complete eligibility certifications and recertifications, and maintain required documentation for subsidized childcare and funding programs.
• Attendance and Family Compliance: Monitor attendance, absences, immunization records, parent fees, and compliance with program policies; coordinate family follow-up, issue Notices of Action when required, and maintain accurate records in accordance with applicable regulations and multiple data systems.
• Reporting and Program Coordination: Prepare and submit weekly census reports, monthly, quarterly, and annual compliance report data monitoring, and required CDE and immunization reports; coordinate with ECE classroom teachers, program supervisors and family support team members to ensure families records are accurate. Weekly quality assurance file reviews and data quality reviews and support colleagues to ensure accurate reporting and timely service delivery for families enrolled in ECE programs.
• Family Assessment Support: Conduct initial and ongoing family ASQ assessments and refer and connect families with resources addressing basic needs, health, education, and family goals. Support annual division events ECE graduation and parent engagement activities and as needed weekly farmers market diaper and food distribution.
• Family Engagement and Cultural Responsiveness: Provide culturally responsive services, facilitate Parent Advisory Committee (PAC) meetings and family events, maintain welcoming family spaces, and support kindergarten transitions. and participate in case consultations to coordinate family support services and ensure contract compliance. Support annual division events, ECE graduation and parent engagement activities.
• Documentation and Compliance: Maintain accurate, complete, and confidential family records, including required documentation and Releases of Information, while ensuring compliance with agency policies and program requirements.
• Community Partnerships and Professional Development: Build community partnerships, coordinate referrals, promote Felton services, recruit new families, and participate in required training, agency meetings, team meetings and weekly supervision.

Minimum Requirements/Qualification

• Bilingual and bicultural proficiency in Spanish/English or Cantonese/English required.
• 2–3 years of related experience in social services eligibility determination and application processing and data entry experience.
• Proficiency in Microsoft Word, Excel, and other relevant software applications.
• Strong verbal and written communication skills in English and Spanish.
• Professional demeanor, sound judgment, discretion, and commitment to confidentiality and ethical standards.
• Strong attention to detail, organizational skills, reliability, and ability to manage multiple priorities and meet deadlines.
• Knowledge of Title V, Title 22, and Title XVII regulations, with the ability to learn and implement contractual requirements.

Additional Information:

Reports to: Admissions Director

Job Type: Full-Time

Work Schedule: Onsite

FLSA Status: Non-Exempt

Pay Rate: $26 - $28 per hour (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

 

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

 

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

 

IMP NOTE: Job responsibilities are subject to change according to program requirements.

Equal Employment Opportunity:

Felton Institute will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the  San Francisco Fair Chance Ordinance.