Bilingual Events & Custodial Operations Manager

Title:

Bilingual Events & Custodial Operations Manager

Job Description:

NOW HIRING: Bilingual Event Manager

Compensation: $65,000-$75,000 per year

Shift: M-F 8a-5p, flexibility required based on business needs, event activity and weekend coverage

Job Overview

The Bilingual Event Manager is responsible for leading event support and custodial teams in a fast-paced, customer-focused environment. This role oversees the setup and breakdown of event equipment including tables, chairs, staging, and related assets while coordinating custodial resources to ensure a clean, safe, and welcoming experience.

The successful candidate will play a key role in the end-user experience, working directly with customers, internal stakeholders, and frontline employees to deliver exceptional service before, during, and after events.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Lead and supervise event setup and custodial personnel

• Coordinate event logistics including staging, tables, chairs, and room configurations

• Manage scheduling, staffing, and labor allocation based on event demand

• Conduct hiring, onboarding, coaching, performance management, and termination activities as needed

• Partner with customers and stakeholders to understand requirements and respond to changing priorities

• Perform site inspections to ensure service quality, safety, and customer satisfaction

• Maintain clear communication with employees, customers, and leadership

• Support continuous improvement initiatives related to operations, staffing, and service delivery

• Assist with administrative tasks including reporting, scheduling, and workforce planning

• Provide training to staff and community partners who use the Event Management.

• Provide guidance in resolving issues.

• Comply with company safety rules, policies, and procedures.

• Stops at risk behavior of others and self.

• Other duties as assigned.

• Bilingual in Spanish required

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

High school diploma / GED

4 years relevant experience

Certificates, Licenses, Registrations

May be required to have a valid driver's license

Must complete all safety and task training certifications

Knowledge, Skills, and Abilities

Strong verbal and written communication skills.

Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.

Must be proficient with Microsoft Office applications, including Excel and PowerPoint

Must be able to read basic floor plans. Ability to change tasks or assignments outside normal duties. Work in a team environment

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

www.sbmmanagement.com/careers Careers - SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.