The Staff Pad has partnered with a mission-driven Federally Qualified Health Center in Pomona, CA, dedicated to improving access to quality healthcare for underserved communities.
We are seeking a compassionate ECM Behavioral Health Care Manager to support members experiencing serious mental illness, substance use disorders, and other complex needs through culturally responsive interventions, crisis support, and coordinated care.
Schedule: Full-Time | Non-Exempt | Monday–Friday | 8:00 AM–5:00 PM
Reporting to the Director of Behavioral Health and the Enhanced Care Management Program Director, this role connects members with appropriate medical, behavioral health, and community resources to promote whole-person care and improve health outcomes.
What You’ll Do
Caseload & Program Management
- Manage an ECM caseload through in-person and virtual visits
- Conduct outreach, assessments, screenings, and member surveys
- Develop Shared Care Plans and track member goals and outcomes
- Maintain accurate documentation and comply with HIPAA and program requirements
Member Engagement & Behavioral Health Support
- Deliver brief interventions, behavioral activation, and Motivational Interviewing
- Educate members and families on behavioral health, treatment, and self-management
- Build trusting relationships and connect members with housing, food, transportation, and community resources
Care Coordination & Transitions
- Coordinate appointments, referrals, transportation, and transitions of care
- Provide warm handoffs to crisis and behavioral health services
- Collaborate with providers, the Registered Nurse Care Manager, and interdisciplinary teams
- Document services in accordance with HRSA and UDS standards
Clinical Collaboration & Team Support
- Provide behavioral health education, consultation, and guidance to ECM Care Team members
- Participate in case reviews and interdisciplinary discussions
Other Responsibilities
- Attend required meetings, trainings, and case conferences
- Support quality improvement initiatives and travel between clinics and community sites as needed
What We Are Looking For
Education, Licensure & Experience
- Master’s degree in Social Work or Marriage and Family Therapy from an accredited institution
- Active, unrestricted California LCSW or LMFT license
- Three years of behavioral health experience preferred
- Experience with Motivational Interviewing preferred
Skills & Qualifications
- Bilingual in English and Spanish required
- Knowledge of serious mental illness, substance use disorders, crisis intervention, and integrated care
- Strong communication, organization, documentation, and problem-solving skills
- Proficiency with electronic health records and Microsoft Word, Excel, and Outlook
- Ability to manage complex caseloads and collaborate with multidisciplinary teams
- Commitment to culturally responsive, member-centered care and confidentiality
- Reliable transportation for work-related travel
- Ability to lift and carry up to 30 pounds and operate standard office equipment
What You Can Expect
- Collaborative and supportive ECM team
- Access to the IEHP portal and training on its use
- Training on ECM programs, services, and community resources
- Health insurance, with 95% of employee premiums covered by the employer
- Dental and vision insurance, with 100% of employee premiums covered by the employer
- VTO (Volunteer Time Off) eligibility
- Support for professional license renewals
- Dedicated time for continuing education and professional development
If you are passionate about advancing behavioral health access and supporting underserved communities, apply today to help members achieve better health and wellness outcomes.