Customer Service Representative  

Job Title: Bilingual Customer Service Representative (Spanish/English)
Pay Rate: $20.00 - $24.00 per hour
Schedule: Full-Time | Monday–Friday
Location: San Dimas
Department: Customer Support

Position Summary

We are seeking a professional and customer-focused Bilingual Customer Service Representative (Spanish/English) to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional support in both English and Spanish. The ideal candidate is an excellent communicator, problem solver, and team player who is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and in-person interactions.
• Assist Spanish-speaking and English-speaking customers with questions, concerns, and service requests.
• Resolve customer issues promptly and professionally while maintaining a positive customer experience.
• Accurately document customer interactions and update records in company systems.
• Process orders, payments, account updates, and service requests as needed.
• Escalate complex issues to the appropriate department when necessary.
• Maintain knowledge of company products, services, and policies.
• Meet established performance metrics, including response times, customer satisfaction, and quality standards.
• Collaborate with team members and other departments to ensure customer needs are met.

Qualifications

Required:

• Fluent in both Spanish and English (spoken and written).
• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, administrative, or related experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office and customer relationship management (CRM) systems.
• Ability to multitask and work in a fast-paced environment.

Preferred:

• Previous call center or customer support experience.
• Experience working with bilingual customer populations.
• Associate degree or additional customer service training.

Skills & Competencies

• Professional and courteous demeanor
• Active listening skills
• Attention to detail
• Time management and organizational skills
• Adaptability and teamwork
• Strong computer and data-entry skills

KPG123