Bilingual Customer Service Representative

Customer Service Representative

Our Mission

To craft authentic streetwear built on respect, loyalty, and trust for the culture.

Our Vision

To be the global leader in streetwear essentials, driven by unfiltered authenticity, timeless silhouettes, and relentless innovation.

About Shaka Wear

Founded in South Los Angeles in 2004, Shaka Wear is a premium streetwear essential brand built on authenticity, quality, and culture. From our world-famous heavyweight tees to our growing collection of streetwear staples, we don't just make clothing—we make a statement.

Rooted in the spirit of LA and inspired by the culture that shaped us, we believe true style starts with the essentials. As Shaka Wear continues to grow, we're looking for talented, motivated people who want to be part of that journey and help take the brand to the next level.

If you're passionate about creating great customer experiences, enjoy working in a fast-paced environment, and want to be part of a brand with a strong identity and a big vision, we'd love to meet you.

About the Role

As a Customer Service Representative, you'll be an important part of the Shaka Wear experience. You'll be one of the key connections between our customers and our brand—helping customers find solutions, answering questions, managing orders, and making sure every interaction reflects the quality and authenticity we stand for.

We're looking for someone who is friendly, dependable, solution-oriented, and genuinely enjoys helping people. The right person will be comfortable moving quickly, managing multiple priorities, and taking ownership of customer needs from start to finish.

This is a hands-on role in which your work will have a direct impact on our customers and our business.

Objectives of the Role

• Manage a high volume of incoming customer calls and inquiries with professionalism and enthusiasm.
• Listen carefully to customers, understand their needs, and provide thoughtful, effective solutions.
• Build strong, lasting customer relationships through clear, responsive, and engaging communication.
• Provide accurate and complete product, order, and service information.
• Work toward individual and team customer service and sales goals.
• Address customer concerns and complaints with patience, professionalism, and a solutions-first mindset.
• Follow up consistently to ensure customer issues are fully resolved.
• Process customer accounts, orders, invoices, and related documentation accurately.
• Print shipping labels and assist with order fulfillment as needed.
• Maintain organized and accurate records of customer interactions and transactions.
• Use established communication procedures, systems, and company guidelines.
• Look for opportunities to go above and beyond and create a customer experience that customers remember.

Required Skills & Qualifications:

• Have 1-2 years of previous customer service, customer support, or client service experience.
• Are confident communicating with customers over the phone.
• Have experience using CRM systems (Gorgias, Odoo, etc..).
• Communicate clearly, professionally, and confidently.
• Stay organized while managing multiple customers, orders, and priorities.
• Are dependable, proactive, and comfortable working in a fast-paced environment.
• Take ownership of your work and follow through on commitments.
• Have basic computer skills and are comfortable learning new systems.
• Have previous experience printing labels, creating invoices, and/or supporting order fulfillment.
• Have a high school diploma or equivalent.
• Must be Bilingual (Multilingual a plus.)

Schedule & Location

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Additional hours may occasionally be required based on business needs and holidays.

Location: In-Person
555 E. Jefferson Blvd., Los Angeles, CA 90011

Our Core Values

Authenticity
We stay true to our roots, our customers, and our culture in everything we do.

Quality Over Everything
We hold ourselves to a high standard and take pride in delivering quality in everything we build.

Loyalty
We're loyal to our culture, our team, our customers, and the people who wear our brand.

Trust & Integrity
We do what we say, communicate honestly, and hold ourselves accountable.

Hustle & Ownership
We move with purpose. We take initiative, solve problems, and take ownership of our results.

Ready to Be Part of the Movement?

If you're someone who enjoys helping people, thrives in a fast-paced environment, takes pride in your work, and wants to contribute to a brand with a strong culture and ambitious vision, we'd love to hear from you.

Come build with us. Come grow with us. Come be part of Shaka Wear.

About Shaka Wear
Founded in South Los Angeles in 2004, Shaka Wear is a premium streetwear essential brand built on authenticity, quality, and culture. From our world-famous heavyweight tees to our growing collection of streetwear staples, we don't just make clothing. We make a statement. We're rooted in the spirit of LA and driven by a belief that true style lives in the basics. As we continue to grow, we're building a team that shares our passion for the culture and our hunger to push the brand to the next level.